Fix something that broke
An invite never arrived, a change did not stick, or the permissions screen looks wrong — diagnose it here.
Work out which surface the access lives in
TikTok spreads access across separate surfaces, and most "it is not working" problems are really "you are looking in the wrong one". Business Center holds your assets and the people who work in them; Ads Manager is where campaigns run; Shop Seller Center governs the Shop. A role in one does not carry into another, so someone can be an Admin in Business Center and still have no access to a specific ad account or the Shop until it is assigned.
Keep the key distinction in view: operational access to an asset is never the same as owning it, and it never involves the account password. If a permission seems missing, confirm which surface it belongs to and whether the specific asset was assigned to the person, not just the Business Center in general.
- TikTok Business Center Invite Not Working
You sent or received a TikTok Business Center invite and it just will not go through. Work through the handful of causes that explain almost every stuck invite, starting with the most likely.
- Can't Access a TikTok Account in Business Center
You were added to a Business Center but still can’t reach the TikTok account you’re supposed to work on. This is almost always an asset-assignment gap, not a broken invite — here is how to find and close it.
- TikTok Permissions Not Working
You set someone’s role, but they still can’t do the thing they need to. On TikTok this is almost always a mismatch between role and asset access — here is how to line them up.
- Assets Missing in TikTok Business Center
An account or ad account has vanished from your TikTok Business Center. Here is what makes assets disappear — ownership, removal, or the wrong Business Center — and how to get them back.
- TikTok Shop Access Not Working
You’re locked out of your TikTok Shop, or can’t see it after being added. Here is how to tell a role problem from a Seller Center login problem — because they have completely different fixes.
- TikTok Spark Ads Code Not Working
A Spark Ads code that won’t authorize is almost always expired, revoked, for the wrong post, or for the wrong region. Here is how to diagnose it and issue one that works.
- Can't Add a User to Your TikTok Ad Account
Stuck adding someone to a TikTok ad account? Here is what blocks it — your own role, the account’s Business Center, or an existing membership elsewhere — and the fix for each.
- TikTok Business Center Verification Problems
Business verification rejected or stuck? Here is why TikTok rejects documents, what to re-submit, and how to escalate a stalled review.
- Why You Were Removed from a TikTok Business Center
You suddenly lost access to a Business Center. Here is what removal looks like, the likely reasons, and how to get re-added if it was a mistake.
- TikTok Account Banned, Suspended, or Restricted
Banned, suspended, and restricted are three different states with three different fixes. Here is how to tell which one you’re in and what each one actually allows.
- TikTok Business Center Not Loading
Business Center stuck on a blank or spinning screen? Here is a quick set of checks — account, browser, region, and TikTok status — to get it loading again.