Troubleshooting

Page Creator Not Listed in Facebook Page Access

You created the Page, but the Permissions list does not show you by name as its creator.

Is this your situation?

You created a Facebook Page, but you cannot find your own name listed among the people who have access to it. You want to confirm whether this is expected before assuming your access has been changed.

The short answer

There are different kinds of Page roles. Only admins can add or remove people from a Page. Check the Page Roles list for your name and current role before assuming anything has changed.

What you see, and why

SymptomCause
Your name does not appear in the Page's access list.There are different kinds of Page roles.
You cannot add or remove anyone from the Page yourself.Only admins can add or remove people from a Page.
You expect creating the Page to give you a listed role.There are different kinds of Page roles.

Check these first

  • Check the Page Roles list for your name.Verify: Check whether your name appears in the Page Roles list.
  • Check whether another admin changed access.Verify: If a Page admin cannot access a Page, this may be because another admin removed them.
  • Check if the account used to create the Page was compromised.Verify: A Facebook Page being taken over by someone may mean the profile of the Page owner or another admin was hacked.

How Facebook handles this

  • There are different kinds of Page roles.
  • Only admins can add or remove people from a Page.
  • If a Page admin cannot access a Page, this may be because another admin removed them.

Which path applies to you?

  1. Is your name listed under any role on the Page? There are different kinds of Page roles.
  2. Is your name missing entirely? This may be because another admin of the Page removed you.
  3. Do you suspect the Page was taken over? This may mean the profile of the Page owner or another admin was hacked.

Step by step: finding the cause

  1. Open the Page's access settings. Go to the Page and find where people and roles are listed.Confirm: Check the list for your name under any assigned role.
  2. Review the different Page roles. There are different kinds of Page roles.Confirm: Check which role, if any, is attached to your name.
  3. Confirm who can manage the access list. Only admins can add or remove people from a Page.Confirm: Check whether you hold the admin role before expecting to make changes.
  4. Ask a current admin if you were removed. If a Page admin cannot access a Page, this may be because another admin removed them.Confirm: Check with another admin whether a removal took place.
  5. Consider whether the Page was taken over. A Facebook Page being taken over by someone may mean the profile of the Page owner or another admin was hacked.Confirm: Check recent account activity on the profile that originally held access.
  6. Secure a hacked profile if one is found. A hacked Facebook profile can be secured using a dedicated tool linked from the Help Center page.Confirm: Check the Help Center for the profile-hacking help link.
  7. Ask an admin to add you back. A Page admin who lost access should contact a Page admin and ask them to add the removed admin back.Confirm: Check the access list again after the admin makes the change.

Common mistakes

  • Expecting a creator label. There are different kinds of Page roles.Why it happens: There are different kinds of Page roles.
  • Assuming you can edit access without being an admin. Only admins can add or remove people from a Page.Why it happens: Only admins can add or remove people from a Page.
  • Overlooking a removal by another admin. If a Page admin cannot access a Page, this may be because another admin of the Page removed them.Why it happens: This may be because another admin of the Page removed them.

Quick reference

SituationWhat it means
Your name is missing from the list.There are different kinds of Page roles.
You cannot change anyone's access.Only admins can add or remove people from a Page.
An admin is missing after being visible before.Another admin may have removed them.
The Page behaves as if someone else took it over.The owner's or another admin's profile may have been hacked.
You need to secure a hacked profile.A dedicated tool linked from the Help Center can secure it.
You want to be restored to the Page.Ask a Page admin to add the removed admin back.

Keeping track of who has access

Delvia helps keep the Page access picture clear once you have diagnosed why your name was not where you expected it.