How to Get Full Control Back on a Facebook Page

Is this your situation?

The short answer

Before you start

• Confirm who has full control now Check Page access to see who currently holds full control.Verify: Look at the Page access list for names under full control.
• Check whether the Page is in a business portfolio A Page that's part of a business portfolio has different access levels.Verify: Check Meta Business Suite settings for the Page's owning portfolio.
• Identify the full control person to contact A person who needs Facebook access can reach out to someone who has access with full control.Verify: Note the name of a person listed with full control.

How Facebook handles this

• Only people who have Facebook access with full control can give people's access to a Page.
• Only people who have Facebook access with full control can edit people's access to a Page.
• If a person has lost Facebook access to a Page they manage, someone else who manages the Page may have removed them.
• A person who lost access to a Page can contact someone who has Facebook access with full control and ask them to add them back.

Step by step

1. Check your current access level Look at your Page access to see whether you show as partial or full control.Confirm: Check the Page access list for the access level next to your name.
2. Identify who has full control A person who needs Facebook access can reach out to someone who has Facebook access with full control.Confirm: Check the Page access list for names marked full control.
3. Contact the full control person A person who lost access can contact someone with full control and ask them to add them back.Confirm: Check that your message describes the access you need.
4. Ask them to give you full control Only people with Facebook access with full control can give people's access to a Page.Confirm: Check your Page access again for a change to your level.
5. Ask them to edit your access level if needed Only people with Facebook access with full control can edit people's access to a Page.Confirm: Check that your listed access now reads full control.
6. Request Facebook access if no one responds A person who thinks they have been removed from a Page can request Facebook access to that Page.Confirm: Check for a confirmation that your request was sent.
7. Wait for a response You are waiting to hear back about your request for full control of the Page.Confirm: Check your Page access list again for your restored level.

Common mistakes

• Assuming the change was a glitch Someone else who manages the Page may have removed your access.Why it happens: Only people with full control can give, edit or remove access to a Page.Already happened: If the Page was taken over, see recover a hacked Facebook profile.
• Not knowing who else has full control Giving full control gives that person the same access as you.Why it happens: A person with full control can remove anyone from the Page, including the original grantor.
• Expecting task access to be enough People with task access can't switch into the Page or manage it on Facebook.Why it happens: There are three types of Facebook Page access: Page access, task access and Community Manager access.

Roles at a glance

Keeping track of who has access