The agency owns the Business Portfolio. Can I take it back?

Not internally. If their portfolio owns your assets, you request full control from Meta with business documents — and ad accounts can never have their ownership transferred, so you may need to rebuild those. Page ownership is the more recoverable piece.

Should I just make a new Page and start over?

Avoid it. A new Page loses your audience and history, and it does not resolve the dispute over the original. Pursue removal or escalation on the existing Page first.

They threatened to delete everything. What do I do?

Document the threat, secure whatever access you have, and escalate to Meta immediately with proof of ownership. If you have any full control, remove them before they can act.

Recovery

Reclaim a Facebook Page From a Rogue Agency or Employee

An agency or ex-employee holding your Page hostage? Remove their access if you still have control — and if they hold all the keys, escalate to Meta with proof.

Whether you can fix this yourself comes down to one question: do you still have Full control of the Page or the portfolio that owns it? If you do, you can remove the rogue party in minutes. If they are the only full-control admin, there is no internal button to remove them — you cannot strip access you do not outrank, and your route becomes a Meta escalation with proof of ownership.

If your situation is actually …

The agency is the only admin on the Page → When the agency is the only admin →
They own the portfolio that holds your assets → Get full control of a Business Portfolio →

Reclaim the Page

Stage 1 · Stabilize

Confirm your standing

Check whether you have Full control of the Page and whether your business owns the Business Portfolio.
This decides whether you can fix it yourself or must escalate.
Where: Page → Settings → Page access
Secure your own personal account — new password, 2FA — so they cannot pivot through you.
Where: Facebook → Settings → Security and login

Stage 2 · Diagnose

Map what they hold

List exactly what the agency or employee has: Page access, partner access, ad-account roles, System Users.
Where: Meta Business Suite → Business settings
Determine whether they are merely a partner/added user, or the only full-control admin.
You can remove the former yourself; the latter needs Meta.

Stage 3 · Reclaim

Cut their access

If you have Full control: remove their Page access, revoke their partner access, and remove their ad-account roles and System Users.
Where: Meta Business Suite → Business settings → Partners
If they are the only full-control admin: you cannot remove them internally — open a Page admin or ownership dispute with Meta.
There is no internal fix when no one outranks them; do not invent one.
Where: facebook.com/help/contact/164405897002583

Stage 4 · Harden

Prevent a repeat

Make sure your business owns the portfolio and add agencies only as partners going forward.
Partner access can be revoked in one place; ownership cannot easily be taken back.
Keep a second trusted full-control admin so no single party can ever hold you hostage again.

If this flow does not restore access: When the agency is the only admin →

Frequently asked questions

Only if you have Full control. With Full control you can remove their Page access and revoke partner access in Business settings. If the agency is the only full-control admin, you cannot remove them yourself — that becomes a Meta dispute.

Delvia

Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly

Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.

Delvia is free on iPhone and Android. Keep a clear record of who has access to your accounts — and what to do when that changes — wherever you are.

Download on theApp Store GET IT ONGoogle Play