Troubleshooting

Twitch Role Change Won't Save or Wrong Person Stays Assigned

When the Roles Manager doesn't keep your change, here's where to check.

Is this your situation?

You changed a role in the Roles Manager, but the change did not save, or the wrong person is still assigned. You want to know whether the save failed or whether you are looking at the wrong list of role holders.

The short answer

The Roles Manager saves a role only after you check the role from the dropdown and click Save. Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles. If the person still appears assigned, confirm the save step completed and that you have the right permission to change that role.

What you see, and why

Symptom	Cause
You selected a role but it never appears to apply.	Assigning a role requires searching for the individual, checking the role from the dropdown, and clicking Save.
You tried to remove someone from Lead Moderator, Editor, or Artist but the change did not take.	Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles.
A person you removed still shows a role.	To remove a role, click the button next to that role to remove it from the individual.

Check these first

Check whether you clicked Save. Assigning a role requires searching for the individual, checking the role, and clicking Save.Verify: Confirm the Save button was clicked after checking the role.
Check who can change this role. Only the channel owner can add or remove Lead Moderator, Editor, and Artist roles.Verify: Confirm whether you are the channel owner for this role type.
Check the Roles Manager list directly. The Roles Manager shows a list of all individuals who currently have a role on the channel.Verify: Look for the person's current name and role in that list.

How Twitch handles this

To assign a role, you search for the individual, check the role from the dropdown, and click Save.
Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles.
Changing roles means locating the individual, clicking the button next to their name, and checking the box for the role to add.
Removing a role means clicking the button next to that role to remove it from the individual.

Which path applies to you?

Did you click Save after checking the role? Assigning a role requires searching for the individual, checking the role, and clicking Save to complete it.
Are you trying to change a Lead Moderator, Editor, or Artist role? Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles.
Did you use the button next to the specific role to remove it? Removing a role requires clicking the button next to that role to remove it from the individual.
Is the person's name still showing the old role in the list? The Roles Manager shows a list of all individuals who currently have a role on the channel.

Step by step: finding the cause

Open the Roles Manager. To manage roles, click Community in the Creator Dashboard menu, then click Roles Manager.Confirm: The Roles Manager shows a list of all individuals who currently have a role on the channel.
Find the person in the list. Locate the individual in the Roles Manager list before making a change.Confirm: Check the list for the exact name you intended to change.
Re-check the role assignment steps. To assign a role, search for the individual, check the role from the dropdown, and click Save.Confirm: Check that the role box is checked before clicking Save.
Confirm you have permission for this role. Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles.Confirm: Check whether your account is the channel owner.
Use the correct control to remove a role. To remove a role, click the button next to that role to remove it from the individual.Confirm: Check the role no longer appears next to their name.
Click Save and reload the list. Assigning a role requires checking the role and clicking Save to complete it.Confirm: Check the Roles Manager list for the updated assignment.If this fails: You still see the old assignment after reloading the list.
Verify who holds the role now. The Roles Manager shows a list of all individuals who currently have a role on the channel.Confirm: Check the person's name against the role shown in the list.

Common mistakes

Clicking away before Save. Assigning a role requires checking the role from the dropdown and clicking Save.Why it happens: The dropdown step is completed without reaching the Save click.
Trying to change a role you cannot control. Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles.Why it happens: A non-owner attempts a role change reserved for the channel owner.
Using the wrong button to remove a role. Removing a role requires clicking the button next to that specific role.Why it happens: A different control near the role is clicked instead of the role's own button.
Checking the wrong name in the list. The Roles Manager lists all individuals who currently have a role on the channel.Why it happens: Similar names in the list are mistaken for one another.

Quick reference

Situation	What applies
Assigning a role	Search for the individual, check the role, and click Save.
Removing a role	Click the button next to that role to remove it from the individual.
Changing a person's roles	Click the button next to their name and check the box for the role to add.
Lead Moderator, Editor, Artist roles	Only the channel owner can add or remove these roles.
Viewing current assignments	The Roles Manager shows a list of all individuals who currently have a role on the channel.
Finding the Roles Manager	Click Community in the Creator Dashboard menu, then click Roles Manager.
Adding the first role on a channel	Click Add a Role.

Keeping track of who has access

Delvia keeps a clear record of who holds which role, so a save that silently failed is diagnosed instead of discovered later.

Download on theApp Store GET IT ONGoogle Play

Was this helpful?