Twitch Editor or Moderator Permissions Not Working After Invite

Is this your situation?

The short answer

What you see, and why

Check these first

• Check whether the role requires acceptance. A Business Manager must accept the role before gaining enhanced access to the channel.Verify: Ask if they completed the acceptance link.
• Check the acceptance link's channel name. The acceptance link must use the channel's username, not its display name.Verify: Confirm the link uses the username.
• Check the Roles Manager list. The Roles Manager lists individuals who currently have a role on the channel.Verify: Look for the person's name and role in the list.

How Twitch handles this

• After the channel owner adds the Business Manager role, the Business Manager must accept before being granted enhanced access.
• To accept, the Business Manager navigates to the Creator Dashboard.
• Editors can access a channel's dashboard and help creators manage their channel once assigned.
• Lead Moderators can access all channel moderation settings, unlike regular moderators.

Which path applies to you?

1. Is the person a Business Manager who has not accepted the role? They must accept the role before being granted enhanced access to the channel.
2. Is the person an Editor who still lacks dashboard access? Editors can access a channel's dashboard and help creators manage their channel once the role is assigned.
3. Is the person a Lead Moderator missing certain settings? Lead Moderators can access all channel moderation settings, while regular moderators do not have access to certain settings.
4. Was the role assignment never saved? To assign a role, search for the individual, check the role from the drop down, and click Save.

Step by step: finding the cause

1. Open the Roles Manager. The Roles Manager shows a list of all individuals who currently have a role on the channel.Where: Creator Dashboard → Community → Roles ManagerConfirm: Check the list for the name you entered.
2. Confirm the role was saved. To assign a role, search for the individual, check the role from the drop down, and click Save.Confirm: Check that the role checkbox is marked for that person.
3. Check if the role is Business Manager. Additional steps must be taken before a channel owner can add someone to the Business Manager role.Confirm: Check which role column is marked for the person.
4. Ask the Business Manager to accept the role. After the channel owner confirms and adds the role, the Business Manager must accept before being granted enhanced access.Confirm: Ask them whether they followed the acceptance link.
5. Verify the acceptance link's channel name. Business Managers must replace CHANNEL in the acceptance link with the username of the channel they manage.Confirm: Check that the link contains the correct username.
6. Have the Business Manager visit the Creator Dashboard. The new Business Manager must first navigate to the Creator Dashboard at the channel's dashboard URL.Where: dashboard.twitch.tv/CHANNEL/homeConfirm: Check whether the Business Manager pages are now visible.
7. Check the role count limit. A channel owner can add a maximum of five Business Managers to their channel.Confirm: Check how many Business Managers are already listed.

Common mistakes

• Treating Business Manager like Editor or Moderator. After the channel owner confirms and adds the role, the Business Manager must accept before being granted enhanced access to the channel.Why it happens: After being added, the Business Manager must accept before gaining enhanced access.
• Using a display name in the acceptance link. For localized display names in Arabic, Chinese, Korean, or Japanese characters, the English username must be used instead.Why it happens: For channels with localized display names in Arabic, Chinese, Korean, or Japanese characters, the English username must be used instead of the display name in the acceptance link.
• Hitting the Business Manager limit. A channel owner can add a maximum of five Business Managers to their channel.Why it happens: The channel has a maximum of five Business Managers who can hold the role at once.

Quick reference

Keeping track of who has access