Secure a Twitch Account While You Still Have Access
You still have access. Use it now to lock out anyone else before they can.
Is this your situation?
You can still log in, but something feels wrong with your Twitch account: settings changed, purchases you didn't make, or messages you didn't send. You want to secure it now, before anyone else locks you out or does more damage.
Do this first
Change your password first, resetting it using a unique password not used anywhere else. Delete any saved payment methods so no further purchases can be made while the account is being secured. Set up Two-Factor Authentication to provide an additional layer of security for the account.
Which situation is yours?
- You see unrecognized purchases on the account.
- You see changes to account settings or profile that you did not make.
- You get notifications for creators you did not follow.
- You see whispers or chat messages you did not send.
- Your payout method or other account information changed without authorization.
- Your account was unexpectedly suspended.
- You notice an unexpected change in your language selection.
How Twitch handles this
- You can sign out everywhere via security settings at twitch.tv/settings/security if you suspect unauthorized access.
- Deleting saved payment methods helps protect against additional purchases being made while the account is being secured.
- Reviewing browser extensions and removing unrecognized or untrusted ones is a recommended recovery step.
- Disconnecting all apps under the Other Connections section of Connections Settings is recommended to fully secure an account.
- Setting up Two-Factor Authentication on the associated email is recommended if it is available through the email provider.
Which recovery path is yours?
- Is the email on the account still correct, matching the one you use? If it is not, change it back to one you have access to as soon as possible.
- Was your Twitch password the same as your email account password? Changing the email password is especially important if the two passwords were the same.
- Did you notice unrecognized purchases on the account? Delete any saved payment methods to stop further purchases while the account is secured.
- Have you allowed third-party apps limited access to your account before? Disconnect all apps under the Other Connections section of Connections Settings to fully secure the account.
- Are you still unable to regain control of the account after these steps? Open a ticket with Twitch if you still lack control of your account or see unauthorized payments.
What not to do
- Skipping the email password change Leaving the email password unchanged when it matched the Twitch account password.Why it happens: Changing the email password is especially important if the Twitch account password was the same as the email password.Already happened: Change the email password now, then return to securing the Twitch password.
- Reusing an old password Setting a new Twitch password that has been used elsewhere.Why it happens: A unique password not used anywhere else should be used when changing the account password.
- Leaving payment methods saved Not removing saved payment methods after noticing unrecognized purchases.Why it happens: Deleting stored payment methods is recommended if unrecognized purchases have been noticed on the account.
What to have ready
- Current email address Check it is still your correct email address.
- Saved payment methods Check for any you did not add, and delete them to protect against additional purchases.
- Installed browser extensions Review them for anything unrecognized or untrusted.
- Installed programs or apps Check devices used to access Twitch for unrecognized installs.
- Antivirus scan Windows Defender is built into Windows.
- Connected third-party apps Disconnect apps under the Other Connections section of Connections Settings.
- Password uniqueness Confirm the new password is not used anywhere else.
- 2FA status Check whether Two-Factor Authentication is set up.
- Email account password Change it too, especially if it matched your Twitch password.
Stop this happening again
Setting up Two-Factor Authentication is highly recommended to add a layer of security against this happening again. Audit the apps and devices connected to your account, since reviewing installed programs and removing unrecognized ones is a recommended recovery step.
Quick reference
| Step | What it does |
|---|---|
| Change password | Reset to a unique password not used anywhere else. |
| Sign out everywhere | Sign out everywhere via security settings at twitch.tv/settings/security if you suspect unauthorized access. |
| Delete payment methods | Protect against additional purchases being made while the account is being secured. |
| Check account email | Confirm within security settings it is still your correct email address. |
| Secure the email account | Change its password to better protect the Twitch account. |
| Review browser extensions | Remove any unrecognized or untrusted ones. |
| Disconnect third-party apps | Remove access under Other Connections in Connections Settings to fully secure the account. |
| Enable 2FA | Add an additional layer of security for the account. |
Keeping track of who has access
Situations like this are preventable when access to an account is visible before trouble starts. Delvia gives you that visibility, showing who and what is connected to an account in one place. That makes it easier to catch an unexpected connection before it becomes a crisis.
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