Action
How to remove an agency's TikTok access
Remove an agency partner from Business Center and end their access to shared accounts and assets.
Is this your situation?
You added an agency as a partner and now need to end their access to your TikTok Business Center. You want the agency's access to your accounts and assets removed without disrupting your own setup.
The short answer
Admins in Business Center can remove Business Center partners at any time. Once removed, the agency no longer has access to assets or accounts previously assigned to it.
Before you start
- Confirm you are an Admin You must be an Admin for the current Business Center.Verify: Check your role under Users in Business Center.
- Confirm the agency is a partner You must have added at least one partner to your Business Center.Verify: Check the Partners list for the agency's name.
- Locate the agency in your partner structure Navigation to find a partner varies depending on your Business Center type.Verify: Check whether partners are organized by Company or listed directly.
How TikTok handles this
- Admins in Business Center can remove a partner at any time.
- A partner can be removed because it no longer needs access to ad accounts and assets.
- Once removed, a partner no longer has access to assets or accounts previously assigned to it.
- In an Agency Business Center with a mix of organization types, the Partner page has two tabs: Companies and Other accounts.
Step by step
- Log in to Business Center Log in to your TikTok Business Center account.Where: Business Center → Log inConfirm: Check the dashboard for your linked TikTok accounts.
- Open Partners Click Partners on the left side menu.Where: Business Center → PartnersConfirm: Check the left side menu for the Partners list.
- Select the agency Click the partner you want to remove.Where: Partners → Partner listConfirm: Check the partner list for the agency's detail page.
- Navigate by Business Center type In a Direct Business Center, select the partner directly from the partner list.Where: Partners → Business Center listConfirm: Check the partner list for your selected partner.
- Navigate within an Agency Business Center organized by Company Click View details in the action column for the relevant Company, then select the Direct Business Center.Where: Partners → Company listConfirm: Check the Company's details for the Direct Business Center.
- Navigate within an Agency Business Center without Company grouping Select the Direct Business Center from the Business Center list.Where: Partners → Business Center listConfirm: Check the Business Center list for the one you selected.
- Begin removal On the partner detail page, click Delete to begin removing the partner.Where: Partners → Partner detail pageConfirm: Check the screen for the removal confirmation step.
- Confirm removal Click Delete again to confirm removal of the partner.Where: Partners → Partner detail page → DeleteConfirm: Check the list of who has access for the agency's name.If this fails: You still see the agency listed after confirming.
Common mistakes
- Removing the wrong Business Center Navigation varies by Business Center type, so the wrong partner can be selected.Why it happens: Agency Business Centers can be organized by Company or listed directly.
- Assuming access ends gradually Once removed, the agency loses access to assets or accounts previously assigned.Why it happens: You expect a transition period and don't check right away.Already happened: You still see the agency listed and want to review who has access to your Business Center.
- Deleting an unintended partner You must have added at least one partner before removal is possible.Why it happens: You have only one partner listed and click through without checking the name.
Roles at a glance
| Action | Admin role | Standard role | Result |
|---|---|---|---|
| Remove a member | Admin role can remove a Member, but Standard role cannot. | Standard role cannot remove a Member. | A member removed from a Business Center will no longer have access to that Business Center. |
| Invite a partner | Admin role can invite a Partner, but Standard role cannot. | Standard role cannot invite a Partner. | You check the partner list for the invited name. |
| Remove a partner's access | Admin role can remove a Partner, but Standard role cannot. | Standard role cannot remove a Partner. | Once partners are removed, they no longer have access to assigned assets or accounts. |
| Request ad account access | Admin role can request access to an ad account, but Standard role cannot. | Standard role cannot request access to an ad account. | You check the ad account list for pending requests. |
| Request TikTok account access | Admin role can request TikTok account access, but Standard role cannot. | Standard role cannot request TikTok account access. | You check the TikTok accounts tab for the request status. |
Keeping track of who has access
After you remove an agency's access, you want to keep track of who still holds access to your TikTok accounts and assets. Delvia keeps a record of these changes across your accounts.
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