How to remove TikTok ad account access

Is this your situation?

The short answer

Before you start

• Confirm ownership Only the ad account owner can remove a Business Center's access to that ad account.Verify: Check that you are logged in as the ad account owner.
• Have Ads Manager login ready To remove access, first log in to the TikTok Ads Manager account.Verify: Check you can sign in to TikTok Ads Manager.
• Know the reason for removal Ad accounts can be removed from a Business Center to change the relationship, for example after finishing work with an agency.Verify: Check which Business Center relationship you are ending.

How TikTok handles this

• Only the ad account owner can remove a Business Center's access to that ad account.
• Once removed, the Business Center account owner will no longer be able to access that ad account.
• Once removed, the Business Center account owner will not have permissions to that ad account.
• TikTok for Business customer support can be contacted for further assistance managing permissions in Ads Manager.

Step by step

1. Log in to Ads Manager To remove Business Center access to an ad account, first log in to the TikTok Ads Manager account.Where: TikTok Ads ManagerConfirm: Check that your ad account dashboard loads.
2. Open Tools The top menu contains a Tools option that must be clicked as part of removing Business Center access.Where: Ads Manager → ToolsConfirm: Check that the Tools menu opens.
3. Go to Account setup Under Settings in Tools, clicking Account setup is a step to remove Business Center access.Where: Tools → Settings → Account setupConfirm: Check that the Account setup page opens.
4. Scroll to Permission management Under My account in Account setup, scroll down to Permission management.Where: Account setup → My account → Permission managementConfirm: Check that the Permission management section is visible.
5. Click Remove access In the Permission management section, clicking Remove access is a step to remove Business Center access to an ad account.Where: Permission management → Remove accessConfirm: Check that a confirmation prompt appears.
6. Confirm the removal After clicking Remove access, clicking Confirm completes the removal of Business Center access to an ad account.Where: Permission management → ConfirmConfirm: Check that the Business Center no longer appears in Permission management.If this fails: Contact TikTok for Business customer support for further assistance with ad account permissions.
7. Review other Business Centers Ad accounts can be removed from a Business Center account to change the relationship, for example after finishing work with an agency or vendor.Confirm: Check the Permission management list for any other Business Centers still listed.

Common mistakes

• Removing access without being the owner Only the ad account owner can remove a Business Center's access to that ad account.Why it happens: You try the removal steps without being the ad account owner.
• Expecting the Business Center to keep access Once removed, the Business Center account owner will no longer be able to access that ad account.Why it happens: The reader assumes removal is partial rather than a full loss of access.Already happened: If access is already gone and unexpected, review the access review checklist.
• Assuming permissions remain after removal Once removed, the Business Center account owner will not have permissions to that ad account.Why it happens: The reader does not realize permissions are tied to the Business Center link.

Roles at a glance

Keeping track of who has access