Can't Remove Last Super Admin or Billing Admin on LinkedIn

Is this your situation?

The short answer

What you see, and why

Check these first

• Confirm how many super admins the Page has.Verify: Each Page must have at least one super admin when making changes to admin roles.
• Confirm whether the person is the only billing admin.Verify: Every ad account must have a billing admin.
• Check who else could take the role before removing anyone.Verify: If the person to be removed is the last super admin on a Page, another super admin must be added first.
• Check whether you have super admin access yourself.Verify: A member must be a super admin of the Page to add another admin to the Page.

How LinkedIn handles this

• Each Page must have at least one super admin when making changes to admin roles.
• If a user is the only super admin on a Page, that user must assign another super admin before removing their own admin role.
• A super admin cannot be removed from a LinkedIn Page if they are the last super admin on the Page.
• Ad accounts must have a billing admin.

Which path applies to you?

1. Is the person the last super admin on a Page? If the person to be removed is the last super admin on a Page, another super admin must be added first.
2. Is the person the only billing admin on an ad account? To remove a billing admin from an ad account, another billing admin must be added first.
3. Do you have super admin access yourself? A member must be a super admin of the Page to add another admin to the Page.
4. Do you have account manager access on the ad account? A person must first be assigned as an account manager before being assigned as a billing admin to a Campaign Manager account.

Step by step: finding the cause

1. Open the Page super admin view. To remove a Page admin's role, go to the Page super admin view.Where: Page super admin viewConfirm: Check that you are viewing the Page as its admin.
2. Go to Manage admins. Click Settings in the left menu.Where: Settings → Manage adminsConfirm: Check the Page admins tab for the current list.
3. Add a new super admin first. A super admin for a LinkedIn Page can add admins with the role of Super admin.Confirm: Check the Page admins list for the new super admin's name.
4. Then remove the old super admin. Click the Delete icon to the right of the admin's name.Confirm: You expect the name to no longer appear on the list.
5. For billing, open the ad account in Campaign Manager. To change the billing admin, a user must first go to the ad account in Campaign Manager.Where: Campaign Manager → ad accountConfirm: Check that you can see Account settings in the left menu.
6. Open Manage access. Click Account settings on the left menu.Where: Account settings → Manage accessConfirm: Check the list of users with account manager access.
7. Assign a new billing admin. Find the desired user and click Make billing admin.Confirm: You expect the new billing admin to appear next to Make billing admin.If this fails: The user must have account manager access to be made the billing admin.

Common mistakes

• Trying to remove the role before replacing it. The platform blocks removal of the last super admin on a Page.Why it happens: A super admin cannot be removed from a Page if they are the last super admin.
• Expecting the billing admin to drop off automatically. Every ad account must keep a billing admin on file.Why it happens: Ad accounts must have a billing admin.
• Assigning billing admin without the right access level. The new billing admin must already hold account manager access.Why it happens: A person must first be assigned account manager access before being assigned as billing admin.

Quick reference

Keeping track of who has access