How to remove an old agency's access on Facebook
Parted ways with an agency? Removing them isn’t one click. Here’s how to revoke Partner access and clean up any Page and ad-account permissions they still hold.
Agencies often end up with access in several places: as a Partner on your Business Portfolio, as individuals on your Page, and as users on your ad account. Removing the partner link is the main move, but it doesn’t always sweep up everything — Meta is known to leave behind people who were assigned through a partner. Work through each surface so nothing lingers.
If your situation is actually …
- You want the general removal flow first → How to remove someone from a Page →
- The agency holds your assets hostage → Reclaim a Page from a rogue agency →
Fully revoke an agency’s access
Remove the partner from your portfolio
In Meta Business Suite, go to Settings → Partners, select the agency’s portfolio, and remove it. This cuts the main link.
Where: Meta Business Suite → Settings → Partners
Confirm: The agency no longer appears in your Partners list.
Check People for leftover individuals
Open Settings → People and look for any agency staff who were added directly. Removing a partner doesn’t always remove people assigned through it.
Where: Meta Business Suite → Settings → People
Confirm: No agency individuals remain under People.
Clean up Page access
On the Page itself, open Page access and remove any agency people still listed under Facebook access or task access.
Where: Page → Settings → Page access
Review ad-account users and system users
In Settings → Ad accounts and Settings → System users, remove any agency-linked accounts. System users in particular can keep working long after a partner is removed.
Where: Meta Business Suite → Settings → Ad accounts / System users
Confirm: No agency users or system users remain on your assets.
What gets missed
Stopping after removing the partner
Removing the partner link doesn’t guarantee individuals or system users are gone. Always sweep People, Page access, and System users.
Why it happens: Meta doesn’t reliably cascade the removal.
Already happened: Find old partners and system users
Forgetting the ad account
An agency that ran your ads may still have ad-account access or billing visibility even after the partner is removed.
Frequently asked questions
Delvia
Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly
Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.