How to Find Old Partners and System Users on Your Account
Past agencies and leftover system users keep silent access long after you stop thinking about them. Here is where to look in Business Settings, and why system users need extra care.
The two kinds of access most likely to be quietly hanging around are partners and system users. Neither appears in your Page's own settings — both live in your Business Portfolio settings — so they slip past anyone who only checks the Page. And of the two, system users are the more dangerous, because their access tokens keep working even after the people who set them up have left.
Where each one hides
Partners live under Business Settings → Partners. Each partner is another business (usually an agency) that you have shared assets with. Removing a partner here revokes the access they shared through that link — but it does not always touch individual people or system users they may have separately, so it is the start of cleanup, not the whole job.
System users live under Business Settings → System Users. A system user is a non-human account used by tools and servers to call Meta's API. Each one can hold long-lived access tokens that authenticate automated work. Crucially, those tokens do not expire when an employee leaves the company — someone has to revoke them on purpose.
Find the silent access
Common questions
Delvia
Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly
Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.