Agency Removed From Your Facebook Page but Still Controls Other Assets

Is this your situation?

Where teams go wrong

• Treating Page removal as full removal A partner may be added to a business portfolio to access the organization's business assets, such as a Facebook Page, Instagram account, or ad account.Why it happens: You assume removing one asset closes all access.
• Leaving the ad account connected To remove someone from a business asset that isn't part of the organization's business portfolio, a user can remove someone from their ad account in Meta Ads Manager.Why it happens: You expect the Page removal to cover ads too.
• Assuming one admin can act Removing a partner from a business portfolio requires having full control of the business portfolio.Why it happens: You have an admin role but not full control of the portfolio.

What good practice looks like

How Facebook handles this

• A partner may be added to a business portfolio to access the organization's business assets, such as a Facebook Page, Instagram account, or ad account.
• Removing a partner from a business portfolio requires having full control of the business portfolio.
• To remove someone from a business asset that isn't part of the organization's business portfolio, a user can remove someone from a Facebook Page.
• If a user cannot see Partners in the left menu, they may not have full control of the business portfolio.

Before you start

• Check the Partners list in Business Suite Settings. A partner may hold access to more than one business asset.Verify: Confirm whether the agency still appears under Partners.
• Check the ad account roles section. An ad account is removed through Meta Ads Manager, not Page settings.Verify: Look for the agency's name in the ad account's roles.
• Check who holds full control of the business portfolio. Removing a partner requires full control of the business portfolio.Verify: Confirm a current admin has full control before proceeding.
• Check Instagram shared access separately. Instagram access is managed on its own, apart from the Page.Verify: Review Instagram's shared access list for the agency's name.

Which scenario is yours?

1. Does the agency still show under Partners in the business portfolio? Removing a partner from a business portfolio requires having full control of the business portfolio.
2. Does the agency still have ad account access? To remove someone from a business asset that isn't part of the organization's business portfolio, a user can remove someone from their ad account in Meta Ads Manager.
3. Does the agency still have Instagram access? To remove someone from a business asset that isn't part of the organization's business portfolio, a user can manage shared access on Instagram.

Keeping this working over time

• A partner may be added to a business portfolio to access the organization's business assets, such as a Facebook Page, Instagram account, or ad account.
• Review the partner access checklist whenever an agency relationship ends.
• Removing a partner from a business portfolio requires having full control of the business portfolio.

If control is already lost — Reclaim a Facebook Page From a Rogue Agency or Employee

Keeping track of who has access