How to Request Access to a TikTok Business Center

Is this your situation?

The short answer

Before you start

• Confirm admin access A user must be a Business Center admin to request access to ad accounts.Verify: Check your role under Users in your Business Center.
• Have the ad account ID You must enter the ad account ID when requesting access.Verify: Ask the account owner for the ID before starting.
• Confirm the account is approved A user cannot request access to a disapproved ad account.Verify: Check the account status with its owner.
• Decide the access level needed Analyst access allows viewing ads and performance data only.Verify: Match the level to the work you need to do.

How TikTok handles this

• A user can request access to work on an ad account owned by another business.
• Admin access that can be requested allows managing ad account finances, settings, and permissions.
• Operator access that can be requested allows managing finances for ad accounts.
• Once a request is approved, the requester can grant others access to that ad account from their Business Center.

Step by step

1. Log in to Business Center Log in to your TikTok Business Center account first.Confirm: Check that your Business Center dashboard has loaded.
2. Open Accounts In the left-side menu, click Accounts to begin requesting access to an ad account.Where: Business Center → AccountsConfirm: Check that the Accounts section has opened.
3. Go to Advertiser accounts Under All accounts, go to Advertiser accounts to request access to an ad account.Where: All accounts → Advertiser accountsConfirm: Check that the advertiser accounts list is showing.
4. Add advertiser account Click Add advertiser account as part of requesting access to an ad account.Where: Advertiser accounts → Add advertiser accountConfirm: Check that the add advertiser account dialog opened.
5. Request access Click Request Access, then click Next to request access to an ad account.Confirm: Check that the request form has opened.If this fails: If no existing ad accounts appear, click Request Access directly without clicking Next.
6. Enter the ad account ID Enter the ad account ID when requesting access to an ad account.Confirm: Check that the ID field accepted the number.
7. Select assets to access Optionally select the accounts and assets you would like the ad account to access.Confirm: Check that selected assets appear checked.
8. Submit and wait for approval An email notification is sent to the ad account owner asking for approval after submission.Where: Notifications → Business Center tabConfirm: Check the Business Center tab in Notifications for the request status.

Common mistakes

• Requesting without admin access A user must be a Business Center admin to request access to ad accounts.Why it happens: Standard members try to request access directly.
• Requesting a disapproved account A user cannot request access to a disapproved ad account.Why it happens: The requester did not check account status beforehand.
• No reply from the owner If a Business Center created the ad account, the requester must ask an ad account admin to accept the request in TikTok Ads Manager.Why it happens: The approval sits unseen in the owner's notifications.Already happened: See TikTok Business Center Invite Not Working for stalled requests.
• Individual-owned ad account If an individual created the ad account and belongs to no Business Center, the requester must ask that creator to accept the request.Why it happens: The requester assumes every ad account belongs to a Business Center.

Roles at a glance

Keeping track of who has access