LinkedIn Campaign Manager Ad Account Missing or Can't Create Ads

Is this your situation?

The short answer

What you see, and why

Check these first

• Check which Business Manager you are viewing.Verify: Check the name in the menu on the left side of the page.
• Check your profile versus Business Manager view.Verify: Click your profile photo in the upper-right corner of the page.
• Check your ad account role. Your user role determines which actions you have permission to take in Campaign Manager.Verify: Click Account settings on the left menu, then click Manage access.

How LinkedIn handles this

• Certain actions in Campaign Manager need additional permissions from the LinkedIn Page associated with the ad account.
• A super admin or content admin Page role can create ads.
• A Sponsored Content poster Page role can create ads.
• If a user does not have access to an ad account, the user can create a new one.

Which path applies to you?

1. Does your organization use Business Manager? If not, click the link to view all ad accounts associated with your LinkedIn profile.
2. Does your organization use Business Manager and the account still does not appear? Click the dropdown menu in the center of the page and select your personal profile or the Business Manager that owns the account.
3. Can you see the account but not create ads? A super admin, content admin, or Sponsored Content poster Page role is needed to create ads.
4. Is your ad account role below creative manager? Creative manager access or higher on the ad account is needed to create ads.

Step by step: finding the cause

1. Check for a direct link to your ad accounts. If your organization does not use Business Manager, you can click a link to view all ad accounts tied to your profile.Confirm: Check the account list this link shows for your account.
2. Switch between profile and Business Manager views. Switch between views to check which ad accounts are tied to your profile versus Business Managers.Confirm: Check whether the account appears under either view.
3. Search by account or company name. Search for your ad account using either the account name or company name.Confirm: Check the search results for the exact account name.
4. Check the profile photo menu. If an ad account is not shown under your personal profile, click your profile photo in the upper-right corner.Confirm: Check the list of Business Manager accounts that appears.
5. Select the Business Manager that owns the account. Select a Business Manager account to view the ad accounts tied to it.Confirm: Check whether the missing account is now listed.
6. Confirm access with a colleague or partner. Confirm with a colleague or partner that you have been provided access to both Business Manager and the ad account.Confirm: Ask whether your name appears on the account's user list.

Common mistakes

• Assuming the account was deleted. If a user does not have access to an ad account, the user can create a new one.Why it happens: Trouble accessing an ad account in Campaign Manager may require ensuring the correct permission on the account.
• Checking the wrong Business Manager. Only ad accounts owned by the same Business Manager will display when switching accounts.Why it happens: Trouble accessing an ad account in Campaign Manager may require confirming the correct Business Manager is selected.
• Not having Creative manager access or higher. To create ads in Campaign Manager, a user must have Creative manager access or higher on the ad account.Why it happens: The user role of an ad account user determines which actions they have permission to take in Campaign Manager.

Quick reference

Keeping track of who has access