Troubleshooting
Your Instagram manager invite never arrived
Shared access invitations arrive in the Instagram app's notifications, not as a separate message.
Is this your situation?
You sent someone an invite to share access to your Instagram account, and they tell you nothing showed up. You want to know whether the invite is stuck, expired, or never went through at all.
The short answer
After being invited to an account, a user receives a notification on the Instagram app. A shared access invitation expires after 7 days. If the invite was sent more than 7 days ago, it has expired and needs to be sent again.
What you see, and why
| Symptom | Cause |
|---|---|
| The invited person says they see no invite anywhere in the app. | After being invited to an account, a user receives a notification on the Instagram app. |
| The invited person recalls seeing something days ago but nothing now. | A shared access invitation expires after 7 days. |
| The invited person cannot accept anything because no invite is pending. | Once an invitation is accepted, declined, or allowed to expire, the sender receives a notification. |
| You wonder whether shared access is even available to this account. | Shared access is only available to eligible Instagram accounts. |
Check these first
- Confirm the invite was sent within the last 7 days. A shared access invitation expires after 7 days.Verify: Ask the invited person to check the date on any notification they recall.
- Check whether a decline notification already arrived. Once an invitation is accepted, declined, or expires, the sender receives a notification.Verify: Check your own notifications for a response from the invited person.
- Check whether the invited person can even receive invites. A user can choose to not allow invites to share an account altogether.Verify: Ask the invited person to check their settings for invite permissions.
How Instagram handles this
- Shared access allows an account owner to invite people they trust to access their Instagram account.
- After being invited to an account, a user receives a notification on the Instagram app.
- A shared access invitation expires after 7 days.
- A user can choose who can invite them to share an account.
Which path applies to you?
- Was the invite sent more than 7 days ago? A shared access invitation expires after 7 days.
- Did you receive a notification that the invite was declined? Once an invitation is accepted, declined, or allowed to expire, the person who sent the invite receives a notification.
- Has the invited person restricted who can invite them? A user can choose who can invite them to share an account.
- Does the invited person have a teen account? Shared access is not available to teen accounts.
Step by step: finding the cause
- Confirm when the invite was sent. Check the date you sent the invite against today's date.Confirm: Check your sent messages or records for the invite date.
- Rule out expiration. A shared access invitation expires after 7 days.Confirm: Check whether more than 7 days have passed since sending.
- Ask the invited person to check notifications. After being invited to an account, a user receives a notification on the Instagram app.Confirm: Check the Instagram app's notifications tab for the invite.
- Check whether a response notification reached you. Once an invitation is accepted, declined, or allowed to expire, the person who sent the invite receives a notification.Confirm: Check your own notifications for an accept or decline.
- Check invite permission settings. A user can choose who can invite them to share an account.Confirm: Ask the invited person to check who can send them invites.
- Check whether invites are blocked entirely. A user can choose to not allow invites to share an account altogether.Confirm: Ask the invited person to check if invites are turned off.
- Rule out a block. People a user has blocked won't be able to send that user an invite to share an account.Confirm: Check that you are not blocked by the invited person.
- Send the invite again. You have ruled out the causes above and still want the invite to go through.Confirm: Check that the invited person sees a new notification.
Common mistakes
- Assuming the invite is still pending after a week. A shared access invitation expires after 7 days.Why it happens: A shared access invitation expires after 7 days.
- Not noticing a decline notification. Once an invitation is accepted, declined, or allowed to expire, the person who sent the invite receives a notification.Why it happens: Once an invitation is accepted, declined, or allowed to expire, the person who sent the invite receives a notification.
- Overlooking invite permission settings. A user can choose who can invite them to share an account.Why it happens: A user can choose who can invite them to share an account.
- Trying to invite a teen account. Shared access is not available to teen accounts.Why it happens: Shared access is not available to teen accounts.
Quick reference
| Situation | What applies |
|---|---|
| Invite sent over 7 days ago | A shared access invitation expires after 7 days. |
| No notification received | After being invited to an account, a user receives a notification on the Instagram app. |
| Response notification missing | Once an invitation is accepted, declined, or expires, the sender receives a notification. |
| Invite permissions restricted | A user can choose who can invite them to share an account. |
| Invites turned off entirely | A user can choose to not allow invites to share an account altogether. |
| Invited account ineligible | Shared access is only available to eligible Instagram accounts. |
Keeping track of who has access
Delvia keeps a record of pending invites so you know they diagnosed a delay instead of guessing at it.
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