How to Offboard an Agency From Instagram
Ending a contract? Remove the agency's Partner access by Business Portfolio ID in Meta Business Suite so they keep nothing once the work is done — and check the connected Page while you are there.
Offboarding an agency is clean when you set the relationship up correctly to begin with: their access came in as a Partner by Business Portfolio ID, so removing it is one action. The work is making sure nothing else slipped in alongside it — an individual added as staff, a lingering session, or access through the connected Facebook Page.
Why a clean offboard depends on a clean onboard
If the agency was added the right way — as a Partner, by their 16-digit Business Portfolio ID — then removing them is a single revoke and they lose access to every asset you shared at once. If instead they got the raw password or were added as individual employees, offboarding becomes a hunt across several places, which is exactly the situation the follow-up guide on lingering access covers.
Remove the agency
Remove the Partner
Find the agency's Business Portfolio under Partners and remove its access to your Instagram and any other shared assets.
Where: business.facebook.com → Settings → Partners
Confirm: The agency no longer appears with access to your Instagram asset.
Remove any individual agency staff
If anyone from the agency was added as a person on your portfolio rather than via the Partner relationship, remove them under People.
Where: business.facebook.com → Settings → People
Check the connected Page and ad account
Agencies often touch the Facebook Page and ad account too. Remove their access there so it does not become a back door into the Instagram.
Where: business.facebook.com → Settings (Page and Ad accounts)
Change the password and end sessions if a login was ever shared
If the agency ever had the actual Instagram password, change it and end all active sessions.
Where: Instagram app → Settings → Accounts Centre → Password and security
Agency offboarding checklist
Delvia
Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly
Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.