The Agency Still Has Access After Offboarding
If an agency can still reach your Instagram after offboarding, the access is coming from somewhere you missed — partner assignments, lingering staff, or the connected Facebook Page. Here is each path to close.
When an agency still has access after you removed them, it is almost never a glitch — it is access through a route you did not check. There are only a few places it can be coming from. Walk each one and close it.
If your situation is actually …
- You have not done the main offboarding yet → How to offboard an agency →
Where the lingering access is coming from
Match what you are seeing to the route the agency still has in.
| What you’re seeing | Likely cause | What it usually means |
|---|---|---|
| They can still post or manage the Instagram | Their Business Portfolio is still a Partner on the asset | The Partner relationship was not fully removed — remove it under Settings → Partners. |
| A specific agency person still has access | They were added individually under People, not via the Partner | Remove that person directly under Settings → People. |
| They can reach the inbox or boost posts but not settings | Access is coming through the connected Facebook Page or ad account | Remove their access on the Page and ad account too. |
| They are logging in as the account itself | They were given the Instagram password at some point | Change the password and end all sessions — role removal does not revoke a known password. |
Work down the list; more than one route can be open at once.
Close every remaining route
Common questions
Delvia
Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly
Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.