How to Get Admin Approval to Add Someone to a Facebook Business Portfolio

Is this your situation?

The short answer

Before you start

• Check your own permission level A user without full control of a business portfolio may be unable to add people to it.Verify: Check your access level in the business portfolio settings.
• Confirm your email address A user may need to confirm their email address before adding people to a business portfolio.Verify: Check for a pending email confirmation notice.
• Identify who has full control Only people with full control of a business portfolio can add people to it.Verify: Check the People list for anyone with full control.

How Facebook handles this

• Only people with full control of a business portfolio can add people to it.
• A person needs full control of a business portfolio to add people and assign business assets.
• Someone else with full control of the business portfolio can approve a request to add someone in Requests in Meta Business Suite's Settings.
• People with basic access can view who has full control of the business portfolio.
• If the person you want to add cannot be added at all, see when someone cannot be added to a business portfolio.

Step by step

1. Try to add the person Go to Settings in Meta Business Suite for the business portfolio.Confirm: Check whether the option to invite people is available to you.
2. Check for a full-control block A user without full control of a business portfolio may be unable to add people to it.Confirm: Check your access level shown in Settings.
3. Confirm your email if asked A user may need to confirm their email address before they can add people to a business portfolio.Confirm: Check your inbox for a confirmation email.
4. Find someone with full control Only people with full control of a business portfolio can add people to it.Confirm: Check the People list for anyone with full control.
5. Ask them to approve the request If someone else with full control of the business portfolio needs to approve a request to add someone, they can do this in Requests in Meta Business Suite's Settings.Confirm: Check Requests for the pending add request.
6. Wait for approval The admin reviews the pending request in Requests.Confirm: Check Requests for a status change on the request.
7. Confirm the person was added A person added to a business portfolio must accept the invitation.Confirm: Check the People list for the name you entered.

Common mistakes

• Assuming any admin can approve Only people with full control of a business portfolio can add people to it.Why it happens: You see other people with access and assume any of them can approve your request.
• Skipping the email confirmation step A user may need to confirm their email address before they can add people to a business portfolio.Why it happens: You expect the add action to work right away and do not check your inbox first.
• No one currently has full control If no one has full control, a request can be submitted to get full control of the business portfolio.Why it happens: You search the people list for an admin and find no one holding full control.Already happened: If this has happened, review who has access to your portfolio.

Roles at a glance

Keeping track of who has access