Twitch Subscriber Badge Not Showing

Is this your situation?

The short answer

What you see, and why

Check these first

• Confirm where you are checking. Subscriber badges only appear on the streamer's channel.Verify: Check the badge in your own channel's chat, not another channel.
• Check for a removal notice. A removed badge is usually explained by an email to the streamer.Verify: Check the email on the channel owner's account for a removal notice.
• Check the badge was actually saved. On the Subscriber Badges page, a streamer can add, change or remove subscriber badges.Verify: Check the Subscriber Badges page to confirm the badge is still listed.

How Twitch handles this

• Subscriber badges only appear on the streamer's channel and do not require manual approval, unlike emotes.
• The Cheer Chat Badge only appears in the channel where it was earned.
• If a subscriber badge disappears and only the default star remains, the streamer should have received an email explaining why.
• If no removal email is received, a streamer can file a ticket via help.twitch.tv to inquire about a removed badge.

Which path applies to you?

1. Is the artist only checking your channel's chat? Subscriber badges only appear on the streamer's channel, so this is expected, not a fault.
2. Did the badge show before and then disappear, leaving the default star? The streamer should have received an email explaining the removal.
3. Was no removal email ever received? A streamer can file a ticket via help.twitch.tv to inquire about a removed badge.
4. Does the artist hold a subscription on your channel at all? Subscribers automatically receive a subscriber chat badge displayed next to their name when they participate in the channel's chat.
5. Is the badge listed on the Subscriber Badges page currently? On the Subscriber Badges page, a streamer can add, change or remove subscriber badges.

Step by step: finding the cause

1. Confirm where the badge is being checked. Ask the artist which channel's chat they looked in.Confirm: Check whether they were looking at your channel or another one.
2. Check your own chat. Subscriber badges only appear on the streamer's channel.Confirm: Check that the badge appears next to the artist's name in your chat.
3. Check the Subscriber Badges page. On the Subscriber Badges page, a streamer can add, change or remove subscriber badges.Where: Creator Dashboard → Monetization → Subscriptions → Subscriber BadgesConfirm: Check that the badge is still listed on this page.
4. Look for a removal email. If a badge disappears and only the default star remains, the streamer should have received an email explaining why.Confirm: Check the account email inbox for a message about the badge.
5. File a ticket if no email exists. If no removal email is received, a streamer can file a ticket via help.twitch.tv to inquire about a removed badge.Confirm: Check the ticket confirmation for a case number.If this fails: Wait for a support reply before re-uploading the badge.
6. Check whether the badge violates Twitch's rules. A streamer may alter the badge so it does not violate the rules, or submit a different badge altogether.Confirm: Check the removal email, if any, for the stated reason.

Common mistakes

• Expecting the badge to appear on other channels. Subscriber badges only appear on the streamer's channel.Why it happens: The badge is scoped to the uploader's channel, not to the subscriber's account globally.
• Assuming a disappearance means a bug. A disappeared badge that leaves only the default star is usually explained by a removal email.Why it happens: Removal is communicated by email rather than shown directly in the dashboard.
• Not checking the Subscriber Badges page itself. The badge can be added, changed, or removed there at any time.Why it happens: You check other places for the badge before looking at this page.
• Expecting manual approval before the badge appears. Subscriber badges do not require manual approval before appearing to the audience.Why it happens: Streamers assume badges go through a review process like other uploaded content.

Quick reference

Keeping track of who has access