Moderator Badge Missing on Twitch Channel

Is this your situation?

The short answer

What you see, and why

Check these first

• Check the mod list by command. The /mods command shows a full list of the modded users in the channel.Verify: Type /mods in chat and look for the name.
• Check the Roles Manager list. The Roles Manager shows a list of individuals with a role on the channel.Verify: Open the Roles Manager and look under Moderator.
• Check for the sword icon in chat. Moderators can be identified in chat by the green sword icon next to their name.Verify: Look next to the name for the icon.

How Twitch handles this

• Moderators can be identified in chat by a green sword icon that appears next to their name.
• The /mods command can be used to see a full list of the modded users in the channel.
• The Roles Manager shows a list of all individuals who currently have a role on the channel, such as Editor, Moderator, Lead Moderator, VIP, Artist, and/or Business Manager.
• The /mod username command adds the mod role to the user.

Which path applies to you?

1. Does /mods list the name? The /mods command can be used to see a full list of the modded users in the channel.
2. Does the Roles Manager list the name under Moderator? The Roles Manager shows a list of all individuals who currently have a role on the channel.
3. Is the sword icon showing in chat? Moderators can be identified in chat by a green sword icon that appears next to their name.
4. Was the role granted through a chat command? The /mod username command adds the mod role to the user.

Step by step: finding the cause

1. Look for the sword icon in chat. Moderators can be identified in chat by a green sword icon next to their name.Confirm: Check for the green sword icon next to the name in chat.
2. List the modded users with a command. The /mods command can be used to see a full list of the modded users in the channel.Confirm: Check the posted list for the name in question.
3. Open the Roles Manager. The Roles Manager shows a list of all individuals who currently have a role on the channel.Confirm: Check the Roles Manager for the Moderator role next to the name.
4. Confirm how the role was granted. The /mod username command adds the mod role to the user.Confirm: Check whether /mod was run for that username.
5. Compare the two lists. The Roles Manager shows a list of all individuals who currently have a role, including Moderator.Confirm: Check that the /mods list and Roles Manager list agree.
6. Try adding the role again if it is absent from both lists. The /mod username command adds the mod role to the user.Confirm: Check /mods again after reapplying the role.

Common mistakes

• Assuming the badge is the role. Moderators can be identified in chat by a green sword icon that appears next to their name.Why it happens: The icon is the visible sign readers check first.
• Not checking the mod list directly. The /mods command can be used to see a full list of the modded users in the channel.Why it happens: Readers rely on the chat icon instead of the command.
• Overlooking the Roles Manager as a second source. The Roles Manager shows a list of all individuals who currently have a role on the channel.Why it happens: Readers check chat only and skip the dashboard list.

Quick reference

Keeping track of who has access