Recover a Hacked Twitch Channel Posting Without You
If your channel posts or streams without you, secure it in order before touching anything else.
Is this your situation?
You see streams go live or chat messages post from your channel that you never sent. You suspect a connected app or a person with access is behind it, not you.
Do this first
Change your Twitch password first, since this is recommended as soon as possible if you believe your account has been inappropriately accessed. Disconnect third-party apps that have been allowed access under the Other Connections section of Connections Settings. Set up Two-Factor Authentication, since this is highly recommended to provide an additional layer of security for a compromised account.
Which situation is yours?
- Channel went live without you streaming it yourself
- Chat messages or whispers you did not send yourself
- Settings or profile changed unexpectedly without your input
- Unrecognized purchases appear on the account you manage
- Account was unexpectedly suspended without explanation to you
- Language setting changed without your input or choice
- Still locked out after trying these recovery steps
How Twitch handles this
- Changes to account settings or profile that you did not make are a sign of inappropriate account access.
- Whispers or chat messages that you did not send are a sign of inappropriate account access.
- Unrecognized changes to a payout method or other account information are a sign of inappropriate account access.
- An account being unexpectedly suspended is a sign of inappropriate account access.
Which recovery path is yours?
- Can you still log in to your account? If so, sign out everywhere via security settings at twitch.tv/settings/security, since this is recommended if you suspect unauthorized access.
- Do you see unrecognized purchases on the account? Delete saved payment methods, since this helps protect against additional purchases being made while the account is being secured.
- Is the email on the account still yours? If not, attempt to change the email address back to one you have access to as soon as possible.
- Did a third-party app post or stream without you? Disconnect all apps under the Other Connections section of Connections Settings to fully secure the account.
- Still without control or facing unauthorized payments after completing these recovery steps? Open a ticket with Twitch, since this is available to users who still lack control or have unauthorized payments.
What not to do
- Skipping the password change Leaving the password unchanged while trying other fixes first.Why it happens: Changing the password as soon as possible is recommended if the account was inappropriately accessed.
- Leaving third-party apps connected Not reviewing apps that were allowed access in the past.Why it happens: Disconnecting all apps under Other Connections is recommended to fully secure an account.
- Reusing the same password Setting a new Twitch password that matches the email password.Why it happens: Changing the email password is especially important if the Twitch password matched the email password.
- Ignoring programs installed on devices Not checking devices used to access Twitch for unrecognized software.Why it happens: Reviewing installed programs on devices used to access Twitch and removing unrecognized ones is a recommended recovery step.
What to have ready
- Current account email Confirm it is correct. Check within Twitch security settings that the email is still correct.
- Saved payment methods Note which are stored. Deleting saved payment methods protects against additional purchases.
- Connected third-party apps Find apps under Other Connections. Third-party apps may have been allowed limited access to the account.
- Devices used to log in List programs installed on these devices. Review installed programs and remove unrecognized ones.
- Email account password Check if it matches the Twitch password. Changing the email password matters if it matched the Twitch password.
- 2FA status on email Check if your provider offers 2FA. Set up Two-Factor Authentication on the email if available.
Stop this happening again
2FA helps keep the account secure by blocking unexpected login attempts. Review which connected app still has access to your channel.
Quick reference
| Situation | What to do |
|---|---|
| Channel posts or streams without you | Change your password as soon as possible if you believe your account has been inappropriately accessed. |
| Third-party apps had access | Disconnect all apps under the Other Connections section of Connections Settings. |
| Unrecognized purchases appear | Delete saved payment methods to protect against additional purchases while securing the account. |
| Email on account is wrong | Change the email address back to one you have access to as soon as possible. |
| Want added protection going forward | Setting up Two-Factor Authentication provides an additional layer of security for the account. |
| Still locked out after these steps | Users who still do not have control of their account can open a ticket with Twitch. |
Keeping track of who has access
You want to know who holds access before something goes wrong, not after. Situations like this are preventable with a clear picture of channel access at any time. Delvia keeps that picture current, so a stressful recovery is a step you never have to take.
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