When an agency owns your TikTok assets
Discovering your agency’s Business Center owns your ad account or Shop is a control problem, not just a billing one. Here is how to tell and how to reclaim it.
If you cannot remove your agency from an asset, or you find your ad account sitting inside a Business Center you do not control, ownership has ended up with them. It is recoverable, but it takes a deliberate conversation and a clean handover rather than a quiet click.
If your situation is actually …
- You want to understand why ownership matters first → Own your Business Center →
How to tell who owns what
Look at which Business Center each asset lives in. If your ad account or Shop appears inside the agency’s Business Center rather than yours — and you have access only as someone they invited — then they own it and you are the guest.
A simpler test: can you remove the agency from the asset entirely? If the only way to part is for them to release it to you, ownership is theirs, and what you have is access.
Reclaiming an asset
Common questions
Delvia
Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly
Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.