Troubleshooting

LinkedIn Accounts Still Show Direct Access After Business Manager Move

Direct access can remain visible even after an ad account or Page joins Business Manager.

Is this your situation?

You moved an ad account into Business Manager, but some people still show as not in Business Manager with direct access. People who already have access to ad accounts added to Business Manager keep that access, but need to be invited to Business Manager.

The short answer

You want to check who still needs to be invited. People who already had access to the ad account keep that access, but need to be invited to Business Manager. Anyone not yet part of Business Manager appears with the text Not in Business Manager next to their name.

What you see, and why

Symptom	Cause
A person's name appears with the text Not in Business Manager.	They have access to the ad account but are not part of the Business Manager.
Someone's permissions did not change after the move.	Permissions for people already invited to the Business Manager migrate automatically.
The account still looks like it has old-style user access.	People who already had access maintain it but need to be invited to Business Manager.

Check these first

Check who shows as not in Business Manager. You review the people list on the ad account.Verify: People with access who are not part of Business Manager show Not in Business Manager by their name.
Check whether the person has been invited.Verify: People must accept their invitation to join Business Manager before being added.
Check whether existing campaigns changed.Verify: Adding existing ad accounts and Pages to a Business Manager will not impact existing campaigns, billing, and integrations.

How LinkedIn handles this

People who already have access to an ad account or Page added to Business Manager maintain their access but need to be invited to Business Manager.
People with access who are not part of the Business Manager appear with the text Not in Business Manager next to their name.
Permissions for people already invited to the Business Manager automatically migrate once the ad account is added.
Adding existing ad accounts and Pages to a Business Manager will not impact existing campaigns, billing, or integrations.

Which path applies to you?

Does the person show as not in Business Manager? They have access to the ad account but are not part of the Business Manager.
Has the person been invited to Business Manager? People to be added to an ad account must accept their invitation to join Business Manager before they can be added.
Did the person already have access before the move? They maintain their access but need to be invited to Business Manager.
Was the account added to Business Manager by someone with account manager access? If the admin doesn't have account manager access to the ad account, a request is sent to the account managers for approval.

Step by step: finding the cause

Sign in to Business Manager. Start from the account that received the ad account.Confirm: Check that you are in the correct Business Manager account.
Open the ad account. Click Ad accounts in the menu on the left side of the page.Confirm: Check for the ad account in the list of accounts.
Open the people list. Click the name of the ad account.Confirm: Check the list of people shown against the ad account.
Look for the Not in Business Manager label. People with access but not part of the Business Manager appear with this text next to their name.Confirm: Check each name for the Not in Business Manager text.
Invite any uninvited person to Business Manager. People to be added to an ad account must first be invited to Business Manager.Confirm: Check the People list for a pending invitation status.
Wait for acceptance. People to be added to an ad account must accept their invitation before they can be added.Confirm: Check whether the invitation status changed to accepted.
Confirm the migration. Permissions for people already invited to the Business Manager automatically migrate.Confirm: Check that the Not in Business Manager text no longer appears for that person.

Common mistakes

Assuming the move itself grants Business Manager access. Access carries over, but people still need a separate invitation.Why it happens: People who already had access maintain it but need to be invited to Business Manager.
Expecting permissions to migrate before invitation is accepted. Migration depends on the person already being part of the Business Manager.Why it happens: Permissions for people already invited to the Business Manager automatically migrate.
Treating the Not in Business Manager label as an error. It describes a person with access who has not joined the Business Manager.Why it happens: People with access to the ad account who are not part of the Business Manager appear with this text next to their name.

Quick reference

Situation	What it means
Name shows Not in Business Manager	The person has access to the ad account but is not part of the Business Manager.
Access unchanged after move	People who already had access maintain it but need to be invited to Business Manager.
Permissions update automatically	Permissions for people already invited to the Business Manager automatically migrate.
Campaigns during the move	Adding existing ad accounts and Pages to a Business Manager will not impact existing campaigns, billing, and integrations.
Adding the ad account without account manager access	A request is sent to the account managers for approval.
Before someone can be added to an ad account	They must first be invited to Business Manager.
Before permissions migrate	The person must accept their invitation to join Business Manager.

Keeping track of who has access

Delvia keeps a clear record of who holds access, so the direct-access confusion you diagnosed here does not resurface unnoticed.

Download on theApp Store GET IT ONGoogle Play

Was this helpful?