Troubleshooting

LinkedIn Business Manager Shows No Pages or Ad Accounts

You accepted the invite, but Business Manager still looks empty.

Is this your situation?

You joined Business Manager and the Pages and ad accounts list shows nothing. You expected to see the ad accounts your organization works with.

The short answer

The ad account must be added to your Business Manager before you can add people to it. People who already have access to ad accounts or Pages added to a Business Manager maintain their access but still need to be invited to Business Manager. A business can claim LinkedIn Pages that it owns.

What you see, and why

SymptomCause
Business Manager shows no ad accounts.The ad account must be added to your Business Manager before you can add people to it.
Business Manager shows no Pages.A business can claim LinkedIn Pages that it owns or request access to Pages owned by other businesses.
You had access before joining Business Manager.People who already have access maintain it but still need to be invited to Business Manager.
A colleague says the account is shared with your organization.No ad accounts or Pages are automatically shared when a partner is added in Business Manager.

Check these first

  • Confirm you are viewing the correct Business Manager.Verify: Check the name in the menu on the left side of the page.
  • Confirm the ad account has been added to this Business Manager.Verify: The ad account must be added to your Business Manager before you can add people to it.
  • Confirm your invitation to Business Manager was accepted.Verify: A person invited to Business Manager must accept Business Manager access from the email they receive.

How LinkedIn handles this

  • A business can claim LinkedIn Pages that it owns.
  • A business can request access to LinkedIn Pages owned by other businesses.
  • You can claim ad accounts that your business owns.
  • No ad accounts or Pages are automatically shared when a partner is added in Business Manager.

Which path applies to you?

  1. Does your organization own the Page or ad account? A business can claim Pages and ad accounts that it owns.
  2. Does a partner organization own it? You can request access to your partners' ad accounts, or a business can request access to Pages owned by other businesses.
  3. Was the account supposed to be shared by a partner? No ad accounts or Pages are automatically shared when a partner is added in Business Manager.
  4. Did you have access before Business Manager was set up? People who already have access maintain it but need to be invited to Business Manager.

Step by step: finding the cause

  1. Confirm which Business Manager you are viewing. A user can confirm which Business Manager they are viewing by checking the name in the menu on the left side of the page.Confirm: Check the name shown in the left-side menu.
  2. Check if you have access to multiple Business Managers. You can switch between Business Manager accounts by clicking your profile image or the Business Manager logo in the upper-right corner of either Business Manager or Campaign Manager.Confirm: Confirm which Business Manager you are viewing by clicking on your profile photo in the top right corner of the page.
  3. Check whether the ad account has been added yet. The ad account must be added to your Business Manager before you can add people to it.Confirm: Check whether the ad account appears in the Ad Accounts list.
  4. Check if your organization owns the account. You can claim ad accounts that your business owns.Confirm: Check with a colleague who manages account ownership.
  5. Check if the account belongs to a partner. You can request access to your partners' ad accounts.Confirm: Check the Partners page for the organization in question.
  6. Check whether your invitation was accepted. A person invited to Business Manager must accept Business Manager access from the email they receive.Confirm: Check your email for a Business Manager invitation.

Common mistakes

  • Assuming a partner shares automatically. No ad accounts or Pages are automatically shared when a partner is added in Business Manager.Why it happens: No ad accounts or Pages are automatically shared when a partner is added.
  • Checking the wrong Business Manager. A user can confirm which Business Manager they are viewing by checking the name in the left-side menu.Why it happens: The name is shown in the menu on the left side of the page.
  • Not accepting the invitation. A person invited to Business Manager must accept Business Manager access from the email they receive.Why it happens: The invitation must be accepted from the email received.

Quick reference

SituationWhat to do
Your organization owns the account.Claim ad accounts or Pages that your business owns.
A partner organization owns the account.Request access to your partners' ad accounts or Pages owned by other businesses.
A partner was supposed to share it.No ad accounts or Pages are automatically shared when a partner is added.
You had access before Business Manager existed.Access is kept, but you still need to be invited to Business Manager.
You are unsure which Business Manager you are in.Check the name in the left-side menu or your profile photo.
Your invitation has not been accepted.Accept Business Manager access from the invitation email.

Keeping track of who has access

Delvia keeps a record of who should have access, so an empty Business Manager view is faster diagnosed instead of assumed lost.