Recover a LinkedIn Showcase Page After the Creator Left
The parent Page is intact. The Showcase Page admin who created it is gone.
Is this your situation?
The person who created your Showcase Page no longer works at the organization. Super admins of the parent Page are not automatically granted admin access to the Showcase Page.
Do this first
Do not try to recreate the Showcase Page. Super admins of the parent Page are not automatically granted admin access to affiliated Showcase Pages, whether newly created or existing. To add an admin to the Showcase Page, the super admin must first go to the Page super admin view.
Which situation is yours?
- Parent Page fine, Showcase Page admin gone
- Parent Page super admins not automatically granted Showcase Page access
- Need to click Add admin on the Showcase Page
- Need to click Remove for the departed admin
- Only super admin or support can remove a Showcase Page
- Showcase Page missing from admin list
How LinkedIn handles this
- Super admins of the parent Page are not automatically granted admin access to affiliated Showcase Pages.
- Super admins on a Showcase Page can add additional page and paid media admins.
- Only super admins can edit Showcase Pages, add or remove other admins, and post as the Page.
- A Showcase Page can only be removed by a super admin or the LinkedIn customer support team.
Which recovery path is yours?
- Does anyone else still hold a super admin role on the Showcase Page? Super admins on a Showcase Page can add additional page and paid media admins.
- Was the departed person the only super admin on the Showcase Page? Only super admins can edit Showcase Pages, add or remove other admins, and post as the Page.
- Do you need the Showcase Page removed entirely? A Showcase Page can only be removed by a super admin or the LinkedIn customer support team.
- Do you want the Showcase Page folded back into the parent Page? A Showcase Page can be converted to a LinkedIn Page by a super admin of both the parent Page and the Showcase Page contacting LinkedIn support.
What not to do
- Assuming parent Page control covers the Showcase Page Super admins of the parent Page are not automatically granted admin access to affiliated Showcase Pages.Why it happens: The Showcase Page appears listed under the parent Page in the interface.
- Trying to recreate the Showcase Page instead of recovering it Only super admins can edit Showcase Pages, add or remove other admins, and post as the Page.Why it happens: No admin access appears to remain, so recreation looks like the only option.Already happened: If this has already happened, review recovering a Showcase Page missing from the admin list.
- Expecting to remove the Showcase Page without support A Showcase Page can only be removed by a super admin or the LinkedIn customer support team.Why it happens: No delete option appears without super admin access.
What to have ready
- Check the Showcase Page admin list Open the Showcase Page super admin view and list current admins.
- Confirm whether any super admin remains Super admins on a Showcase Page can add additional page and paid media admins.
- Check who created the Showcase Page Note whether the creator still has an active profile.
- Check the parent Page's own admin list Confirm current super admins of the parent Page.
- Check whether anyone has paid media admin access More than one paid media admin role can be granted to a single person.
- Check the Showcase Page URL still resolves Visit the Showcase Page URL directly.
- Gather exact Page and Showcase Page names Prepare both names before contacting support.
Stop this happening again
Super admins on a Showcase Page can add additional page admins, so a departure does not have to strand it. Review admin roles whenever someone leaves, following the guidance on giving a contractor admin access safely.
Quick reference
| Situation | What applies |
|---|---|
| Parent Page super admin status | Not automatically granted on affiliated Showcase Pages. |
| Adding a new Showcase Page admin | Super admins on a Showcase Page can add additional admins. |
| Editing or posting on a Showcase Page | Only super admins can edit, add or remove admins, and post. |
| Removing a Showcase Page | Only a super admin or LinkedIn support can remove it. |
| Converting a Showcase Page to a Company Page | Requires a super admin of both pages contacting support. |
| Paid media admin roles | More than one paid media admin role can be granted to a single person. |
| Support disclosing admin names | Not stated by LinkedIn |
Keeping track of who has access
Situations like this are preventable when admin roles are recorded somewhere beyond one person's memory. Delvia keeps a record of who holds access to each page and showcase page. That record stays readable after someone leaves the organization.
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