How to Recover Conversations and Leads After Switching LinkedIn Seats

Is this your situation?

The short answer

Before you start

• Confirm who holds the seat now Reassigning a license transfers all licenses, permissions, and data to another user.Verify: Check the User & license management tab for the current holder.
• Check the original user's status Licenses can only be reassigned to users with an Active status.Verify: Look up whether the user shows as Active, Parked, or Invited.
• Confirm an available license exists To perform a seat reassignment, the admin must have an available license.Verify: Check available license count in Admin Center.

How LinkedIn handles this

• Reassigning a license transfers all licenses, permissions, and associated data, such as projects, jobs, InMails, and saved searches, from the source user to another user.
• The original user loses access to the transferred data after a license reassignment, unless the seat is reassigned back to them.
• A license reassignment can be reversed by adding the original user back to the dashboard and reassigning the license to them.
• It may take up to five hours for the transfer of work to be completed after a license reassignment.

Step by step

1. Open Admin Center Move the cursor over the profile picture at the top of the Recruiter homepage and select Manage users in Admin Center from the dropdown.Confirm: Check that the User & license management tab is open.
2. Find the original user On the User & license management tab, in the Users section, find the person whose work you want to reassign.Confirm: Filter by License type, License status, or Groups, or search by name or email.
3. Start the reassignment Click the More icon to the right of the user whose work is to be reassigned, then click Reassign.Confirm: Check that the Reassign dialog opens.
4. Choose the recipient Enter the recipient user's name in the textbox provided and select the user from the dropdown list, then click Continue.Confirm: Check that the recipient's name appears selected.
5. Preview the change Clicking View all allows you to preview the role and data changes before and after the seat reassignment.Confirm: Review the before-and-after preview for accuracy.
6. Confirm the reassignment Clicking Confirm completes the seat reassignment.Confirm: The recipient can use the reassigned license once reassigned.
7. Wait for the transfer to finish It may take up to five hours for the transfer of work to be completed after a license reassignment.Confirm: During the transition period, it may appear as if both users have access to the resources.
8. Handle an error if it appears If the error 'There was an error in reassigning the license' appears, check the Activity log tab for pending reassignments.Confirm: Check the Activity log tab for pending reassignment entries.If this fails: Cancel the pending action next to it on the user profile and try again.

Common mistakes

• Treating reassignment as something to redo without a plan To reverse a reassignment, the admin adds the original user back to the dashboard and reassigns the license to them.Why it happens: You assume you can undo the switch later if the wrong person was picked.Already happened: If this happened, see User & license management.
• Assuming the original user keeps access The original user loses access to transferred data after a reassignment, unless the seat is reassigned back to them.Why it happens: You expect to still see the old conversations after handing off the seat.
• Reassigning to a Parked or Invited user Users whose status is Parked or Invited cannot have licenses reassigned to them.Why it happens: You pick a name from the list without checking their current status.

Roles at a glance

Keeping track of who has access