Pixel Not Showing in Events Manager
Your pixel is missing from Events Manager and your tracking has gone dark. The cause is usually about which portfolio created it and which one you are looking in — here is how to find it.
A pixel that has disappeared from Events Manager is rarely deleted — it is almost always stuck in a portfolio you are not currently looking at, or your access to it has changed. Pixels (and datasets) are anchored to the Business Portfolio that created them and cannot be moved out, so "where did my pixel go?" is really "which portfolio owns it, and do I still have access?".
Quick summary
You expected to find your pixel in Events Manager and it is not there. Usually it lives in a different portfolio than the one you are in, or your access to it was removed — pixels do not just vanish.
Most common causes
- The pixel was created in a different Business Portfolio than the one you are viewing
- Your access to the pixel or its portfolio was removed
- You are signed in with the wrong account or looking at the wrong portfolio
- The pixel belongs to an agency or partner who set it up
Quick checks
- Confirm which portfolio you are viewing in Events Manager
- Check whether the pixel was created by a different portfolio
- Confirm your access to that portfolio is still in place
Symptom / cause
Identify whether this is a "wrong portfolio" issue or an "access removed" issue first.
| What you’re seeing | Likely cause | What it usually means |
|---|---|---|
| Events Manager shows no pixels at all | You are in a portfolio that never created a pixel | The pixel likely lives in a different portfolio you also have access to. |
| The pixel was here before and now is gone | Your access to the owning portfolio or pixel was removed | The pixel still exists where it was created — your view of it changed. |
| An agency built the pixel and now you cannot see it | The pixel sits in the agency's portfolio | Because pixels cannot be moved out, it stays in their portfolio unless they share access. |
| A colleague can see the pixel but you cannot | Your individual access differs from theirs | Access is per person — yours may not be set on that pixel. |
If the pixel lives in a portfolio you no longer control, remember it cannot be relocated — the goal is regaining access, not moving it.
Find the missing pixel
Work through these in order. Confirming the portfolio resolves most cases.
Confirm the portfolio in Events Manager
Open Events Manager and check which Business Portfolio is active. Switch between any portfolios you have access to and look for the pixel in each — it only appears in the one that created it.
Where: Events Manager → portfolio/data source selector
Confirm: You have checked Events Manager under every portfolio you can access.
Check who created the pixel
A pixel created by an agency or a previous team lives in their portfolio, not yours. Ask who originally set up tracking. Because pixels and datasets are stuck in the portfolio that created them, the fix is to get access shared with you — not to move the pixel.
Where: Ask the agency/team, or check Business Settings → Data sources
Confirm your access is intact
Ask an admin of the owning portfolio whether your access to the pixel and the portfolio is still assigned. Access is per person and can be removed without touching anyone else's. If it was removed, an admin can re-add you to the data source.
Where: Business Settings → Data sources → Pixels → People
Confirm: Your name appears with access on the pixel.
If this fails: You do not have permission to do this
Frequently asked questions
Delvia
Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly
Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.