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Recover a hacked, lost, terminated, or orphaned account — what to try, in what order.
Work out which layer you actually lost
Almost every Facebook recovery problem is really one of three separate things, and the fix is different for each. The first is your personal account — the profile you log in with, protected by your password and two-factor authentication. The second is Page access — whether your profile still has Full control or Task access on a specific Page. The third is Business Portfolio ownership — which portfolio (formerly "Business Manager") actually owns the Page, ad account, or dataset. You can lose one of these while keeping the others, so name the layer before you start.
The order matters. If your personal profile is compromised, secure it first — everything else hangs off it, and reclaiming a Page while an attacker still controls your login just hands it back. Once the account is safe, deal with Page access, then portfolio ownership. Meta gives you a self-serve fix for some of these and no button at all for others, so it helps to know in advance where the wall is.
Where Meta gives you a button — and where it does not
Some of this is genuinely self-serve. Resetting a forgotten password through a recovery email or phone you control, clearing a two-factor lockout with a saved recovery code or a logged-in device, and having a remaining Full-control admin add you back to a Page are all things you can finish yourself in minutes. If you are in one of those situations, the matching guide below is all you need.
The wall appears when nobody legitimate is left holding access. An orphaned Page with no reachable admin, a disabled account, or a portfolio dispute has no self-serve button — you file a request, prove your identity or ownership, and wait on Meta's review, which is not guaranteed and gives you roughly one shot per decision. Direct human support is limited and has historically been reserved for advertisers and Meta Verified subscribers, so do not count on a live agent to rescue a free account. Knowing which side of the wall you are on tells you whether to follow a checklist or start building a case.
- Recover Admin Access to a Facebook Page
Lost admin on your Facebook Page and nobody is left to add you back? Here is the honest path: what you can fix yourself, and when it becomes a Meta dispute.
- Recover a Hacked Facebook Profile
Hacked and locked out of your personal Facebook account? Start at facebook.com/hacked, get your account back, then secure every Page and ad asset behind it.
- Recover a Hacked Facebook Business Portfolio
Business Portfolio compromised? Contain ad spend first, lock payments, then audit People, Partners, and System Users for anything the attacker left behind.
- Reclaim a Facebook Page From a Rogue Agency or Employee
An agency or ex-employee holding your Page hostage? Remove their access if you still have control — and if they hold all the keys, escalate to Meta with proof.
- What to Do if the Admin's Facebook Account Was Disabled
When the only admin's personal account is disabled, the Page can go dark. How to appeal the account, recover access, and what to try if the appeal fails.
- What to Do if Your Page Is Trapped in a Restricted Portfolio
A restriction on the parent portfolio can lock your Page with no self-serve fix. How to request a review where one exists — and the honest limits of the appeal path.
- Get Full Control of a Facebook Business Portfolio
Someone else owns the portfolio holding your assets? How to request full control from Meta, the business documents required, and why results are not guaranteed.
- Recover a Facebook Account After a Two-Factor Lockout
Locked out by two-factor authentication after losing your phone? Recovery codes, the "need another way to authenticate" path, and ID-based verification.
- How to Contact Meta Support for Access Problems
Which Meta support channels actually reach a human: Business Help forms, live chat, Meta Verified, and community forums — and what to expect for each account type.
- How to Pass Meta Identity Verification
When Meta asks you to confirm who you are to get back in — what the check looks like, which IDs it accepts, and how to give yourself the best chance of passing the first time.
- What to Do if You're Locked Out of Your Facebook Account
Locked out but not hacked — a forgotten password, a lost login email or phone, or two-factor on a device you no longer have. Here is how to find your account and get back in.