How to Complete X Verification When the Blue Checkmark Isn't Showing

Is this your situation?

The short answer

Before you start

• Review your recent profile picture change against your subscription status.Verify: Check whether the change happened before or after payment.
• Check which delegate or admin roles have access to your account.Verify: Check your account's access list for anyone besides you.
• Review your account's professional account status before contacting support.Verify: Check the professional account setting in your account configuration.
• Review your billing history for the verification charge.Verify: Check your payment method for a completed, not pending, charge.

How X handles this

• Not stated by X.
• Not stated by X.
• Not stated by X.
• Not stated by X.

Step by step

1. Check your billing history. Look for the completed charge tied to your subscription.Confirm: Check your billing history for the subscription charge.
2. Check your professional account status. Once subscribed to X Premium or Premium+ (any tier), the account will automatically be reviewed for a blue checkmark.Confirm: Check your professional account setting for its current status.
3. Check your profile picture. Compare the current image against the one you originally uploaded.Confirm: Check your profile picture against the original you uploaded.
4. Check for a review notice. Look through your notifications for any message about a review.Confirm: Check your notifications for any message about the review.
5. Check your account status setting. Look for a pending review note under your account settings.Confirm: Check the account status under your settings for any pending review note.
6. Check your profile again later. Wait a full day, then look at your profile again to see whether the checkmark has appeared.Confirm: Check your profile again after waiting a full day to see any change.
7. Check who else has access to the account. Check who has delegate or admin access to the account.Confirm: Check the access list against the people you expect to see there.
8. Check the change against your payment date. Compare the date of the profile picture change with the payment date.Confirm: Check your profile for the checkmark after the change.
9. Check your email for any message from X. Look through your inbox for a message about the verification or the payment.Confirm: Check your inbox and spam folder for any message about the status.

Common mistakes

• The payment and the picture change happen on the same day. Check your billing history against the date of your profile picture change.Why it happens: Not stated by X.
• An organization account is checked as though it were personal. Check whether the professional account setting applies to an organization or to you.Why it happens: Not stated by X.
• A pending charge is mistaken for a completed one. Check your billing history for a pending status rather than a completed charge.Why it happens: Not stated by X.
• A review notice is missed among other notifications. Check your notifications list for a review message sent on the day of the change.Why it happens: Not stated by X.

Roles at a glance

Keeping track of who has access