Recovery
Recover a Suspended or Permanently Suspended X Account
What to do first, and in what order, when your X account shows suspended.
Is this your situation?
Your X profile now shows Account suspended, and you want to know what to do first. You need to know what an appeal is, what it does, and what not to do while who else can act on your account matters.
Do this first
You want to avoid creating a new account while the suspension is unresolved. Log in to the suspended account, open a new browser tab, and file an appeal. If a real person's account is suspended by mistake, X works with the person to make sure the account is unsuspended.
Which situation is yours?
- Profile shows "Account suspended" with no extra detail shown.
- Suspension screen asks you to provide your phone number or confirm your email address.
- You believe X made a mistake suspending or locking your account.
- You want to deactivate the suspended account instead of appealing it.
- You need your personal information from a suspended account.
- Account suspended under Child Safety or Violent and Hateful Entities policy, affecting X Money access.
- Account suspended for a policy other than Child Safety or Violent and Hateful Entities.
How X handles this
- Most suspended accounts are suspended for being spammy or fake.
- Spammy or fake accounts are against the X Rules.
- A suspended account shows "Account suspended" on its profile.
- Filing an appeal may allow a suspended account to be unsuspended.
- If suspended for policies other than Child Safety or Violent and Hateful Entities, you continue to use all Money features with no interruption.
Which recovery path is yours?
- Do you think the suspension is a mistake? Log in to the suspended account and file an appeal in a new browser tab, since filing an appeal may allow the account to be unsuspended.
- Did you get self-service prompts for phone or email? Following the instructions in those prompts can get your account unsuspended.
- Do you want to deactivate instead of appealing? You must file an appeal first, then submit a request to deactivate the suspended account.
- Do you need your data from the suspended account? Submit a request to access your personal information, or use the contacts under How To Contact Us in the Privacy Policy.
- Was your account suspended for violating policies around abuse, like threats or impersonation? An account that engages in abusive behavior, like sending threats or impersonating others, may be suspended temporarily or, in some cases, permanently.
What not to do
- Creating a new account while appealing You want to keep posting while the appeal is pending.Why it happens: The reader wants to keep posting while the appeal is pending.
- Deactivating before appealing Deactivation of a suspended account requires filing an appeal first.Why it happens: The reader assumes deactivation is the faster path out.Already happened: To deactivate a suspended account, the user must first file an appeal.
- Expecting Money features to continue after any suspension Only suspensions outside Child Safety or Violent and Hateful Entities policies keep Money features uninterrupted.Why it happens: The reader assumes all suspensions are treated the same way for Money access.
- Trying to file an appeal without logging in first To file an appeal, you must first log in to the suspended account.Why it happens: The reader looks for an appeal form before signing in.
What to have ready
- Check what the profile says Look for the exact words shown under Account suspended.
- Check for self-service prompts Look for a prompt asking for your phone number or email.
- Check login access Confirm you can log in to the suspended account before filing an appeal.
- Check your reason for deactivating Confirm whether you plan to appeal or deactivate.
- Check which policy applies to you Confirm whether Child Safety or Violent and Hateful Entities applies to your case.
- Check your Money balance Note any remaining funds before appealing.
- Check alternate contact options Requests can also be addressed to contacts listed under How To Contact Us in the Privacy Policy.
Stop this happening again
To file an appeal, a user must first log in to the suspended account. Review who else can act on your account before that becomes a problem.
Quick reference
| Situation | What to do |
|---|---|
| Account shows Account suspended | Check for added detail X may include on the profile. |
| You believe the suspension is a mistake | You may be able to unsuspend the account. |
| Self-service prompts appear asking for phone or email | Follow the instructions shown to get the account unsuspended. |
| Self-service fails | File an appeal. |
| Filing an appeal | Log in to the suspended account first. |
| Deactivating a suspended account | File an appeal first. |
| Needing personal data | Submit a request to access it. |
| Suspended under Child Safety or Violent and Hateful Entities | X Money access is lost and remaining funds are mailed via check. |
Keeping track of who has access
To file an appeal, a user must first log in to the suspended account. That kind of single-person exposure is preventable. Delvia keeps a record of who holds account access so recovery does not depend on one person being reachable.
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