Recover a Twitch Account Without Phone or Authenticator

Is this your situation?

Do this first

Which situation is yours?

• You saved backup codes: use one to regain access after losing both email and phone.
• Lost your authenticator app: fill out Authy's Phone Change Form to regain access, even if you did not use Authy as your authenticator.
• Form applies even if you never used the Authy app as your authenticator.
• Form processing typically takes 24-48 business hours to complete.
• Neither 2FA nor backup codes work: contact Twitch Support to regain access.
• Still have your authenticator app: use it to log in instead.
• Lost access to your phone: contact Authy to change it.

How Twitch handles this

• Enabling 2FA on a Twitch account automatically creates an Authy account linked to the phone number used.
• If you lost your authenticator app, you must fill out Authy's Phone Change Form to regain access, even if you did not use Authy as your authenticator app.
• If neither your 2FA method nor backup codes work, you must contact Twitch Support to regain access to your account.
• Changing a 2FA phone number via the Authy Phone Change Form typically takes 24-48 business hours to process.
• If you lose access to your phone, you need to contact Authy to change it.

Which recovery path is yours?

1. Do you still have backup codes saved from when you set up 2FA? Use one of your saved backup codes to log in to your account and regain access.
2. No backup codes, and you lost the phone tied to your 2FA? If you lost your authenticator app, fill out Authy's Phone Change Form to regain access; this applies even if you never used the Authy app as your authenticator.
3. Already filled out the form and waiting for a response? Processing typically takes 24-48 business hours.
4. Still have access to your authenticator app, even without the phone? Use your authenticator app to log in to your account instead of the phone number.
5. Did neither your 2FA method nor backup codes work for you? Contact Twitch Support directly to regain access to your account.

What not to do

• Using the Authy phone change process for fraud issues The Authy phone change process should not be used for fraud or unauthorized purchase issues.Why it happens: Users confuse account takeover concerns with lost-device recovery.
• Contacting Authy for unrelated account problems Authy cannot help with Twitch account suspensions or bans.Why it happens: Authy provides the backend infrastructure for Twitch's 2FA system.
• Expecting Authy to resolve billing issues Authy cannot help with Twitch billing or subscription issues.Why it happens: Authy provides the backend infrastructure for Twitch's Two-Factor Authentication system.
• Expecting Authy to fix unrelated account access issues Authy cannot help with Twitch account access issues unrelated to 2FA.Why it happens: You hoped Authy could resolve the issue since it manages your 2FA.

What to have ready

• Backup codes from 2FA setup Check if saved during setup. Look for a saved codes list.
• Old phone number Note if you still have access. Check if it can still receive texts.
• New phone number A new phone number is required to change a 2FA phone number. A new phone number is required.
• Twitch username Have it ready for the form. Check you know the exact username.
• Whether you used the Authy app The form process applies to all 2FA users, not just users of the Authy app. The process applies to all 2FA users, not just Authy app users.
• Any suspicious account activity Unrelated to phone recovery. Check for unrecognized charges first.

Stop this happening again

Quick reference

Keeping track of who has access