Recover a Hacked Discord Account
Stop the attacker's access first, then work through Discord's recovery steps to get your account back.
Is this your situation?
You can no longer log in, or you see activity you did not take, on your Discord account. You want the attacker locked out and the account back under your control.
Do this first
A user can temporarily change their email on their account through a link in the "Discord Email Address changed" email if they suspect their account has been compromised. Reset your password. If you still need help after checking your email, submit a report to the Discord team through the support form.
Which situation is yours?
- A good first step: reset the password.
- You suspect compromise: use the email change link.
- Still need support after checking email: submit a ticket to the Discord team through dis.gd/hackedaccount.
- Unauthorized charges appeared: include that in your request.
- Malicious links and downloads can compromise your account.
- Someone impersonated Discord staff offering to appeal actions.
- Enabling Multi-Factor Authentication is recommended to keep it safe.
How Discord handles this
- Discord Staff will never contact users directly through the Discord app for support-related matters.
- Users are responsible for the security of their account under Discord's Terms of Service.
- If a user fails to secure their account and it is compromised, Discord may be unable to assist in its recovery.
- Malicious links and downloads, sometimes disguised as "free Nitro" offers, can compromise a user's account and personal data.
- Social engineering involves individuals attempting to manipulate a user into sharing login or personal information.
Which recovery path is yours?
- Can you still log in to the account? Reset your password.
- Was your email address changed without your action? Use the link in the "Discord Email Address changed" email to temporarily revert it.
- Do you still need support after checking your email? Submit a report to the Discord team through the support form.
- Were there unauthorized transactions on the account? Provide all required information about the unauthorized transactions in your request.
- Did someone claim to be Discord staff offering to appeal actions on your account? Scammers may impersonate Discord employees offering to "appeal actions on your account" as a social engineering example.
What not to do
- Filing a chargeback with your bank Filing a chargeback or refund request directly with your financial institution may result in account suspension pending investigation.Why it happens: Readers try to recover money through their bank instead of Discord's billing team.
- Trusting a message from "Discord staff" Discord Staff will never contact users directly through the Discord app for support matters.Why it happens: Scammers impersonate Discord employees offering to appeal actions on your account.
- Clicking unknown links or downloads Suspicious links or files may appear as games or promises of free Nitro but are designed to steal login credentials.Why it happens: These links and downloads can compromise your account and personal data.
What to have ready
- Your email inbox Discord sends an extra email notification to the original email address after an email change has been confirmed. The email contains a link to temporarily change your email back.
- Your current password Reset it first. A good first step is to reset the password.
- Multi-Factor Authentication status Confirm it is enabled. Enabling Multi-Factor Authentication is recommended to keep an account safe.
- Authorized Apps Unwanted applications with account access. Remove any unwanted applications.
- Recent billing charges Note unauthorized transactions. Include unauthorized transactions in your request.
- Password strength Check it is strong and unique. A strong, unique password is recommended.
Stop this happening again
Enabling Multi-Factor Authentication is recommended to keep a Discord account safe. Avoid clicking links or downloading files from unknown or untrusted sources to keep the account safe going forward.
Quick reference
| Situation | What to do |
|---|---|
| Can still log in | Reset the password. |
| Email was changed | Use the link in the email notification to revert it. |
| Still need support | Submit a report through the support form. |
| Unauthorized transactions occurred | Include that detail in your request to the Discord team. |
| Want a refund | Submit a request to the billing team at dis.gd/billing. |
| Filed a bank chargeback | The account may be suspended pending investigation. |
| Contacted by "Discord staff" | Discord Staff never contact users this way through the app. |
| Unwanted apps have access | Remove them from Authorized Apps. |
Keeping track of who has access
You want the warning signs of a takeover visible before anything goes wrong. Delvia gives you that visibility, so a compromised password does not turn into a lost account. This kind of loss is preventable when access and recovery details stay in view.
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