Troubleshooting
YouTube Studio App Missing Features
You check YouTube Studio on your phone and some options from the desktop site are missing.
Is this your situation?
You use YouTube Studio on desktop and on the mobile app, and some actions you expect on mobile are not there. You want to know whether this is a setup mistake or how the Brand Account apps differ.
The short answer
While acting as a delegate for a channel directly on YouTube, some actions may not be available at all. On Android, managers cannot change the primary owner role. Reviewing where each action is available clears up what looks like a missing feature.
What you see, and why
| Symptom | Cause |
|---|---|
| You cannot change the primary owner role from the Android app. | On Android, managers cannot change the primary owner role. |
| You cannot change the primary owner role from the iOS app either. | On iOS, managers cannot change the primary owner role. |
| You want to invite someone to your Brand Account from your Android phone. | On Android, to invite new people to a Brand Account, choose Invite new users and enter their email addresses. |
Check these first
- Check which role you are signed in as. Note whether you are signed in as owner or manager.Verify: On Android, managers cannot change the primary owner role.
- Check whether you are on Android or iOS. Note which mobile device you are using.Verify: On iOS, managers cannot change the primary owner role.
- Check whether invites still work from mobile. Try sending an invite from the app.Verify: On Android, choose Invite new users and enter their email addresses.
How YouTube handles this
- On Android, managers cannot change the primary owner role.
- On iOS, managers cannot change the primary owner role.
- On Android, to see who manages a Brand Account, tap Manage permissions to find a list of people who can manage the account, including owners.
- On Android, to invite new people to a Brand Account, choose Invite new users and enter their email addresses.
Which path applies to you?
- Are you trying to change the primary owner role from a phone? On Android, managers cannot change the primary owner role.
- Are you trying to see who manages the account from a phone? On Android, tap Manage permissions to find a list of people who can manage the account, including owners.
- Are you trying to invite someone from a phone? On Android, choose Invite new users and enter their email addresses.
- Does the action still seem missing after checking your role and platform? Check the same screen in YouTube Studio on desktop for the missing option.
Step by step: finding the cause
- Identify your role on the channel. Note whether you are the owner or a manager.Confirm: Check which role is listed next to your name.
- Identify which mobile platform you are using. Note whether your device runs Android or iOS.Confirm: Check whether your device runs Android or iOS.
- Try to change the primary owner role. On Android, managers cannot change the primary owner role.Confirm: Check whether the option to change primary owner appears for you.
- Confirm the same limitation on iOS. On iOS, managers cannot change the primary owner role.Confirm: Check whether the option appears on an iOS device as well.
- Open the Manage permissions list. On Android, tap Manage permissions to find a list of people who can manage the account, including owners.Confirm: Check that owners appear in the list you see.
- Try inviting a new person from the app. On Android, choose Invite new users and enter their email addresses.Confirm: Check whether the invite screen accepts the email address.
- Compare against the desktop version if the action is still missing. Note whether the option appears for you on desktop.Confirm: Check the same screen on desktop for the missing option.
Common mistakes
- Assuming a manager can change the primary owner from mobile. Check your role before expecting this option on mobile.Why it happens: On Android, managers cannot change the primary owner role.
- Assuming the Manage permissions list is missing people. Look for the Manage permissions option on your device.Why it happens: On Android, tap Manage permissions to find a list of people who can manage the account, including owners.
- Assuming invites cannot be sent from a phone. Try the invite option in the app before assuming it is unavailable.Why it happens: On Android, choose Invite new users and enter their email addresses.
Quick reference
| Action | Mobile behavior |
|---|---|
| Change primary owner (Android) | Managers cannot change the primary owner role. |
| Change primary owner (iOS) | Managers cannot change the primary owner role. |
| See who manages the account (Android) | Tap Manage permissions to find a list of people who can manage the account, including owners. |
| Invite new people (Android) | Choose Invite new users and enter their email addresses. |
| Invite new people (iOS) | Not stated by YouTube |
| See who manages the account (iOS) | Not stated by YouTube |
Keeping track of who has access
Delvia keeps role and platform limits visible so a missing option on mobile is never mistaken for the access problem you diagnosed.
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