Troubleshooting
YouTube invite went to wrong email?
The invite went to an address the channel owner typed, not one the platform chose.
Is this your situation?
You invited someone to manage your channel permissions, but they say no email arrived. You suspect the invite went to the wrong address, since granting access requires entering that address in the Email field yourself.
The short answer
Channel permissions invites are sent by entering the invitee's email address in the Email field. Anyone invited to a Brand Account will get an email where they can accept the invitation. Check whether you typed the correct address before sending a new invite.
What you see, and why
| Symptom | Cause |
|---|---|
| The invitee says they never received an email. | Granting channel access requires entering the invitee's email address in the Email field. |
| The invite seems to have vanished after sending. | Once a channel permissions invite is sent, it expires after 30 days. |
| You are not sure the invite was sent at all. | Granting channel access requires selecting a role in the Access drop-down. |
Check these first
- Check the exact email address. Granting channel access requires entering the invitee's email in the Email field.Verify: Compare the entered address against the address the invitee gave you.
- Check the assigned role. Granting channel access requires selecting a role in the Access drop-down.Verify: Check which role is listed next to the pending invite.
- Check whether the invite expired. A channel permissions invite expires after 30 days.Verify: Check the sent date against today's date.
How YouTube handles this
- Channel permissions allow you to give other users access to your channel via specific roles.
- Channel permissions invites are sent to the email address entered in the Email field, not looked up by name.
- An invite sent this way expires after 30 days if not accepted.
- Only managers and the owner can view the names and emails of people who have access to a channel.
Which path applies to you?
- Is the entered email address different from the one the invitee actually uses? The invite went where the Email field said to send it.
- Is the invite more than 30 days old? Once a channel permissions invite is sent, it expires after 30 days.
- Is the invitee checking an email that differs from what you typed? Ask the invitee to check the exact inbox tied to the address you entered.
- Do you need to confirm the role assigned along with the address? On desktop, granting channel access requires selecting a role in the Access drop-down.
- Do you want to see who else can view the invite list? Only managers and the owner can view names and emails of people that have access to a channel.
Step by step: finding the cause
- Open Permissions in YouTube Studio. On desktop, a user signs in to YouTube Studio, clicks Settings, then Permissions.Where: YouTube Studio → Settings → PermissionsConfirm: Check the list for a pending invite entry.
- Find the pending invite. On desktop, granting channel access requires entering the invitee's email address in the Email field.Where: YouTube Studio → Settings → PermissionsConfirm: Check the address against the address the invitee gave you.
- Compare the address to what the invitee gave you. Granting channel access requires entering the invitee's email in the Email field.Where: YouTube Studio → Settings → PermissionsConfirm: Check for any character difference between the two addresses.
- Check the role that was assigned. Granting channel access requires selecting a role in the Access drop-down.Where: YouTube Studio → Settings → PermissionsConfirm: Check the role column next to the pending invite.
- Check the invite date. A channel permissions invite expires after 30 days.Where: YouTube Studio → Settings → PermissionsConfirm: Check whether the sent date is more than 30 days ago.
- Send a new invite with the corrected address. On desktop, a user signs in to YouTube Studio, clicks Settings, clicks Permissions, then INVITE.Where: YouTube Studio → Settings → Permissions → INVITEConfirm: Check the Permissions list for the new pending entry.
Common mistakes
- Typing a similar but incorrect address. Granting channel access requires entering the invitee's email address in the Email field.Why it happens: You glance at the address and miss a mistyped character.
- Letting the invite sit unaccepted for too long. Once a channel permissions invite is sent, it expires after 30 days.Why it happens: You assume the invite will wait until the invitee gets to it.
- Assigning the wrong role by accident. On desktop, granting channel access requires selecting a role in the Access drop-down.Why it happens: You move through the invite form without checking the drop-down.
Quick reference
| Situation | What to do |
|---|---|
| Wrong address entered | Enter the corrected address in the Email field for a new invite. |
| Invite older than 30 days | Send a new invite, since a channel permissions invite expires after 30 days. |
| Role uncertainty | Check the role selected in the Access drop-down when the invite was created. |
| Invite location | Invites are managed under Settings then Permissions in YouTube Studio. |
| Invitee cannot find email | Confirm the invitee's email was entered correctly in the Email field. |
| Sending the new invite | Enter the invitee's email address in the Email field. |
| Selecting the access level | Granting channel access requires selecting a role in the Access drop-down. |
Keeping track of who has access
Delvia keeps a clear record of every invite address so a wrong-email mix-up like the one you diagnosed does not repeat.
Was this helpful?