Can't Remove a Delegate from Your X Account

Is this your situation?

The short answer

What you see, and why

Check these first

• Confirm you are on the account that granted the access.Verify: Confirm the account name shown matches the one that invited the delegate.
• Try reloading the page before trying the remove option again.Verify: Reload the settings page before trying the remove option again.
• Wait for the delegate list to finish loading.Verify: Scroll the list and wait for all entries to appear before acting.
• Check which access type the person was given.Verify: Compare the listed role against what you intended to grant.

How X handles this

• You want reassurance that access has not been lost from your control.
• You want reassurance that the account's control has not changed.
• Check whether the remove option is behaving the way you expect.

Which path applies to you?

1. Does the remove button appear at all? If it is missing entirely, check you are viewing the account that granted access.
2. Does clicking remove produce no visible change? If nothing happens, reload the page before trying again.
3. Have you tried this on more than one device? If the problem persists across devices, note this before you escalate.
4. Is the delegate's listed role different from what you expected? If the role looks wrong, check what that access type is meant to allow before removing it.

Step by step: finding the cause

1. Confirm which account you are using. You want to be sure you are signed into the account you think you are.Confirm: Check the account name and handle shown in the switcher.
2. Reload the delegate settings page. You refresh the page and try the removal again.Confirm: Check the delegate list for all entries after reloading.
3. Locate the delegate entry again. Scroll through the full list rather than relying on the first view.Confirm: Check the list for the delegate's name before acting on it.
4. Attempt the remove action once more. You select remove and wait before repeating the action.Confirm: Check the list again after a short wait.
5. Try a different device or browser. Sign in on another device to see whether the same issue appears.Confirm: Check whether the remove button behaves the same way there.
6. Note whether the issue is consistent or occasional. Repeat the attempt a few times over a short period.Confirm: Check whether the result changes between attempts.
7. Review what the delegate's access type allows. You want to confirm the listed role matches what you granted.Confirm: Check whether the listed role matches what you originally granted.

Common mistakes

• Assuming the delegate gained more control. A missing button is read as a sign the delegate now has more access.Why it happens: You see a missing control and worry access has slipped out of your hands.
• Assuming the account's ownership changed. A failed remove attempt is read as a change in who controls the account.Why it happens: You see the attempt fail and fear the account itself is no longer yours.
• Expecting the same behaviour on every account. You expect the remove option to work the same way on every account you manage.Why it happens: You want one fix that applies the same way across every account you manage.

Quick reference

Keeping track of who has access