Best Way to Give a Team or Agency Access to Your Twitch Channel

Is this your situation?

Where teams go wrong

• One role for every task Editors can set channel clipping permissions.Why it happens: Granting broad access feels faster than matching roles to tasks.
• No cap on Business Managers A channel owner can add a maximum of five Business Managers to their channel.Why it happens: Agency staff turnover adds people without removing former ones.
• Business Manager left unassigned The Business Manager must accept before being granted enhanced access to the channel.Why it happens: The acceptance step is assumed to happen automatically after appointment.

What good practice looks like

How Twitch handles this

• There are currently six roles that can be assigned to people on a channel.
• The Roles Manager shows everyone who currently has a role, such as Editor, Moderator, or Business Manager.
• Additional steps must be taken before a channel owner can add someone to the Business Manager role.
• Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles.
• A channel owner can unassign the Business Manager role from appointed users at any time.

Before you start

• Decide which dashboard areas the agency needs. Editors can set channel clipping permissions.Verify: Check the Roles Manager for the role that matches the task.
• Confirm who at the agency will hold each role. The Roles Manager lists everyone currently holding a role on the channel.Verify: Check the list of individuals in the Roles Manager.
• Plan for Business Manager acceptance. The appointed user must accept the role before viewing Business Manager pages.Verify: Check whether the appointed person has completed the acceptance step.
• Track how many Business Managers are assigned. A channel owner can add a maximum of five Business Managers.Verify: Check the current Business Manager count in the Roles Manager.

Which scenario is yours?

1. Does the agency need to manage clipping or dashboard tasks only? Editors can access a channel's dashboard and set clipping permissions.
2. Does the agency need sponsorship or earnings visibility? A Business Manager has access to the Sponsorships Portal and Earnings Analytics.
3. Does the agency need to manage the moderation team itself? Lead Moderators can manage the mod team by adding or removing moderators.
4. Will more than one agency staff member need enhanced business access? A channel owner can add a maximum of five Business Managers to their channel.
5. Does the agency need visibility into stream performance rather than the dashboard itself? A Business Manager has access to the Analytics Overview and Stream Summary pages.

Keeping this working over time

• Review the Roles Manager list whenever agency staff change.
• A channel owner can unassign the Business Manager role from appointed users at any time.
• Only the channel owner can add or remove the Lead Moderator, Editor, and Artist roles.
• The Roles Manager shows everyone who currently has a role, such as Editor, Moderator, or Business Manager.

If control is already lost — Appealing a Twitch Channel Ban or Ban Evasion Flag

Keeping track of who has access