Our Agency Created Our Ad Account — How Do We Own It?
If your agency created your ad account inside their portfolio, you can get access now — but the account itself can never change owner. Here is exactly what you can recover and what you have to rebuild.
This is one of the most common and most painful situations on Meta. Your agency built your ad account, so it lives in their Business Portfolio — and an ad account's owner can never be transferred. The honest answer is that you cannot "take ownership" of that specific ad account. What you can do is get full access to it today, secure the assets that can move, and rebuild on ground you own.
What you can and cannot do
You can be granted admin access to the agency-owned ad account so you can run, pause, and report on campaigns — but access is not ownership, and the agency can revoke it. Your Page can usually be transferred to your own portfolio, because Pages can move between portfolios. Your pixel and its historical data, like the ad account, are stuck where they were created.
The durable fix is to own a Business Portfolio yourself, transfer the Page into it, create a fresh ad account and pixel inside your portfolio, and run new campaigns there. You lose the old ad account's history, but you gain something more valuable: assets nobody can take back.
Reclaim what you can, rebuild the rest
Common questions
Delvia
Access issues are easier to prevent when roles, owners, and responsibilities are recorded clearly
Most access problems trace back to the same gap — no clear record of who has access, what role they hold, and what should happen when that changes. Delvia helps you keep that record so problems are visible before they become incidents.